Principal User Researcher, Ethos Life
Mixed Methods, B2B
$165-292k
Life insurance provider
Open for applications
Life insurance provider
501-1000 employees
Open for applications
$165-292k
501-1000 employees
Company mission
To protect the next million families.
Role
Who you are
- 7+ years of experience in user research, with a preference for experience within complex product ecosystems such as B2B SaaS, financial services, or enterprise tools, demonstrating a capacity to handle intricate user flows and business requirements
- Proven track record of establishing and scaling research functions or processes, showcasing an ability to build foundational elements for a growing team
- Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace
What the job involves
- We're looking for a researcher to establish and scale the user research practice at Ethos
- Operating with a high degree of autonomy, you'll define the vision, frameworks, and methodologies that shape how we understand our users — and influence product strategy through the depth and quality of your work
- You'll own end-to-end research across our B2B partnerships business, going deep on insurance agent journeys across tools, quoting systems, onboarding, and agency management
- By synthesizing quantitative and qualitative data with usage analytics and operational metrics, you'll surface high-impact opportunities and shape product direction at a strategic level
- Establish the research function at Ethos by defining research processes, methodologies, and research operations for a growing design and research team
- Lead strategic research initiatives across complex user journeys and systems in the B2B space, encompassing agent tools, quoting flows, agent onboarding, and agency coaching and management functionality
- Develop and maintain a panel of agents for both qualitative and quantitative research, including supporting data science in enriching metadata about agents and agencies to drive metrics creation
- Deeply understand and simplify multi-step workflows, decision-making contexts, compliance constraints, and multi-user systems to uncover user needs and pain points
- Build a deep understanding of the market segmentation of insurance agency types, and how that drives needs and product-market fit
- Build scalable research frameworks to support continuous discovery, satisfaction measurement, longitudinal tracking, and robust feedback loops across customer and agent experiences
- Lead mixed-method research efforts, designing and executing both qualitative and quantitative studies using advanced methodologies such as survey science, behavioral data analysis, and experiment design
- Synthesize research findings with usage data, operational metrics, and market insights to create compelling narratives that identify clear product opportunities and drive action
- Communicate research insights with clarity and influence, delivering high-impact narratives and visualizations tailored for technical and non-technical stakeholders, including executive leadership
- Shape product strategy by translating user insights into actionable roadmap recommendations, influencing prioritization, and advocating for user-centered thinking across the organization
- Mentor and scale research capabilities by guiding future researchers and designers, and contributing to building a strong, insight-driven product culture
- Innovate with tools and technology, leveraging AI-enabled research tools or custom frameworks to accelerate learning, improve research efficiency, and maximize impact
Our take
Ethos was founded to increase the transparency of life insurance, making it accessible and affordable to all. The company wants to add openness to the process; losing a loved one is hard enough before one even considers financial implications, particularly with the loss of a primary earner.
Ethos uses predictive technology to rapidly quote life insurance rates and verify an applicant’s medical information. This expedited process allows most users to secure life cover on the same day they apply, a process which normally takes a number of weeks. The company works with some of the biggest providers in the industry, including Legal & General America, AAA Life and Ameritas Life Insurance Corp.
Ethos has been one of the more heavily publicized of the recent wave of insurtech companies, with investors such as Google as well as celebrities Will Smith and Jay Z, taking its valuation to over $2B and putting it in a great spot for future growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
72% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2021
$100m
SERIES D
May 2021
$200m
SERIES D
Total funding: $406.5m
Company benefits
- Comprehensive benefits packages: Awesome medical dental, vision and as applicable insurance coverage and retirement plans (in the US we offer a 401(k) plan).
- Company Equity: We want you to feel and act like an owner.
- Rest, relax & recharge: We encourage our employees to take time off, in addition to our fully paid global company holiday schedule. When you need time away from work, we have paid and flex time options based on your role and location, and additional paid leave programs.
- Generous leave programs: As well as offering a wide array of leave programs, new parents can take leave with 100% wage replacement. Our healthcare plans offer coverage on family planning and fertility.
Company HQ
Berkley Square - Headway, Austin, TX
Leadership
Peter Colis
(Co-Founder & CEO)After an MBA at Stanford, Peter co-founded Ovid Corp in 2014, where he worked as CEO for 4 years before co-founding Ethos in 2016. He has worked as CEO since, alongside serving as a Sequoia Capital Scout.
Lingke Wang
(Co-Founder)After working as an Investment Banker at Morgan Stanley Lingke gained an MBA from Stanford. He then co-founded Ovid Corp. an insurance company before Ethos.
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