Technical Support Expert, Mistral AI
+ Equity
Office located in Palo Alto, CA
Generative AI model developers
Open for applications
Generative AI model developers
501-1000 employees
Open for applications
+ Equity
Office located in Palo Alto, CA
501-1000 employees
Company mission
To make frontier AI ubiquitous, and to provide tailor-made AI to all the builders.
Role
Who you are
- Bachelor’s degree or equivalent in Business, Communications, or related field
- Previous experience in technical customer support rolesProven track record of resolving complex customer issues
- Experience working with cross-functional teams (e.g., engineering, finance)Proficient in customer support platforms (e.g., Intercom, Zendesk)
- Experience with knowledge base management and FAQ creationFamiliarity with Tech products and common industry issues
- Strong written and verbal communication skills in English
- Excellent problem-solving abilities
- Customer-centric mindset with a focus on empathy and proactive service
What the job involves
- We are seeking our first hire in the US for an experienced Technical Support Expert to join our Support team
- This is a unique opportunity to be part of a growing team where you can take ownership and truly make an impact
- In this role, you will drive customer satisfaction by efficiently resolving complex support issues, enhancing knowledge resources, and advocating for customer needs across our technical teams
- Reporting directly to our Lead Customer Support, you will have the chance to shape the future of our support operations
- Join us and be a pioneer in our US expansion, with ample opportunities for growth and professional development
- Handle Level 2 Support: Manage complex customer issues on Intercom, including latences, errors (API issues), Fine tuning/batch jobs/features
- Ticket Escalation: Escalate technical, financial, or solution-specific issues to the relevant teams (Engineering, Finance, Solution)
- Knowledge Base Management: Build and update FAQs and knowledge resources to empower customer self-service
- Customer Communication: Provide clear, friendly, and proactive responses; follow up as needed,
- Process Optimization: Work with bot and human support to streamline responses and reduce ticket volume
- Customer Focus: Maintain a customer-centric approach, ensuring a positive and efficient experience, especially for mid-tier paying users
Our take
Founded by Facebook AI researchers, Mistral AI focuses on developing open-source generative AI models to "make AI useful." It emerged in early 2023, quickly achieving a $260 million valuation.
Mistral features up to 176 billion parameters, and its open-source nature has sparked concerns about potential misuse. However, Mistral remains a formidable competitor in the AI landscape, challenging models from Google and Meta.
In 2025, Mistral secured a massive €1.7 billion funding round, raising its valuation to €11.7 billion. This Series B funding, led by European chip firm ASML, underscores significant interest in alternatives to ChatGPT and a push away from Silicon Valley dependence by European AI competitors.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2025
$2.0bn
SERIES C
Jun 2024
$544.2m
SERIES B
Total funding: $3.1bn
Company benefits
- Competitive bonus structure
- Equity
- Opportunities for professional growth and development
Company HQ
Villette, Paris, France
Leadership
Timothee Lacroix
(Co-Founder & CTO)Previously PhD and Software Engineer Intern at Facebook and Visiting Undergraduate at CAlab UCSD
Guillaume Lample
(Co-Founder & Chief Scientist)Research Student and Scientist at Facebook AI and Research Intern at Jane Street Capital
Arthur Mensch
(Co-Founder & CEO)Previously Staff Research Scientist at DeepMind, Post-doc researcher at École normale supérieure, Visiting Researcher at NYU Courant Institute of Mathematical Sciences and PhD Student at Inria
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