Technical Support Expert, Mistral AI
+ Equity
Office located in Palo Alto, CA
Generative AI model developers
Be an early applicant
Generative AI model developers
101-200 employees
Be an early applicant
+ Equity
Office located in Palo Alto, CA
101-200 employees
Company mission
To make frontier AI ubiquitous, and to provide tailor-made AI to all the builders.
Role
Who you are
- Bachelor’s degree or equivalent in Business, Communications, or related field
- Previous experience in technical customer support rolesProven track record of resolving complex customer issues
- Experience working with cross-functional teams (e.g., engineering, finance)Proficient in customer support platforms (e.g., Intercom, Zendesk)
- Experience with knowledge base management and FAQ creationFamiliarity with Tech products and common industry issues
- Strong written and verbal communication skills in English
- Excellent problem-solving abilities
- Customer-centric mindset with a focus on empathy and proactive service
What the job involves
- We are seeking our first hire in the US for an experienced Technical Support Expert to join our Support team
- This is a unique opportunity to be part of a growing team where you can take ownership and truly make an impact
- In this role, you will drive customer satisfaction by efficiently resolving complex support issues, enhancing knowledge resources, and advocating for customer needs across our technical teams
- Reporting directly to our Lead Customer Support, you will have the chance to shape the future of our support operations
- Join us and be a pioneer in our US expansion, with ample opportunities for growth and professional development
- Handle Level 2 Support: Manage complex customer issues on Intercom, including latences, errors (API issues), Fine tuning/batch jobs/features
- Ticket Escalation: Escalate technical, financial, or solution-specific issues to the relevant teams (Engineering, Finance, Solution)
- Knowledge Base Management: Build and update FAQs and knowledge resources to empower customer self-service
- Customer Communication: Provide clear, friendly, and proactive responses; follow up as needed,
- Process Optimization: Work with bot and human support to streamline responses and reduce ticket volume
- Customer Focus: Maintain a customer-centric approach, ensuring a positive and efficient experience, especially for mid-tier paying users
Our take
Founded by Facebook AI researchers, Mistral AI focuses on developing open-source generative AI models to "make AI useful." It emerged in early 2023, quickly achieving a $260 million valuation.
With the upcoming release of Mixtral in 2024, featuring up to 176 billion parameters, Mistral is under pressure to deliver. Mixtral's open-source nature has sparked concerns about potential misuse, yet Mistral remains a formidable competitor in the AI landscape, challenging models from Google and Meta.
Recently, Mistral secured a massive $640 million funding round, raising its valuation to $6 billion. This Series A funding, led by General Catalyst and including investors like Lightspeed Venture Partners and Andreessen Horowitz, underscores significant interest in alternatives to ChatGPT.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2024
$546.7m
SERIES B
Feb 2024
$17.6m
SERIES A
Total funding: $1.1bn
Company benefits
- Competitive bonus structure
- Equity
- Opportunities for professional growth and development
Company HQ
Villette, Paris, France
Leadership
Timothee Lacroix
(CTO)Previously PhD and Software Engineer Intern at Facebook and Visiting Undergraduate at CAlab UCSD
Guillaume Lample
(Chief Scientist)Research Student and Scientist at Facebook AI and Research Intern at Jane Street Capital
Arthur Mensch
(CEO)Previously Staff Research Scientist at DeepMind, Post-doc researcher at École normale supérieure, Visiting Researcher at NYU Courant Institute of Mathematical Sciences and PhD Student at Inria
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 51 more jobs at Mistral AI