Client Experience Manager, Movable Ink
$70-85k
Which can include additional on-target commission pay/bonus.
Marketing content contextualisation platform
Job no longer available
Marketing content contextualisation platform
501-1000 employees
Job no longer available
$70-85k
Which can include additional on-target commission pay/bonus.
501-1000 employees
Company mission
To help marketers amplify their voice and delight their customers.
Role
Who you are
- 2+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences
What the job involves
- The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative
- As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team
- Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Our take
Moveable has been at the forefront of personalised marketing since 2010. It pioneered the technology behind contextual email marketing, helping brands show content that actually mattered to each customer in real time. From its early days, the company has focused on making every customer interaction smarter and more engaging.
Over the years, Movable Ink has grown beyond email., embracing AI and automation to take personalization to the next level. Its products, including Studio and the Da Vinci AI orchestration engine, let brands create experiences that scale while still feeling personal. And with its Autonomous Marketing capabilities, the company is helping marketers work smarter, while gaining deeper insights and driving measurable results across every touchpoint.
In 2025, Movable Ink announced it would be acquired by STG, a US-based private equity firm. This move is a vote of confidence in the company's vision and mission, giving it the backing to expand its AI-driven platform even further.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2022
$55m
SERIES D
Aug 2020
$30m
SERIES C
Total funding: $97.3m
Company benefits
- Generous PTO
- Global Mental Health and Well-Being Benefits
- Flexible Work Opportunities
- Comprehensive Health Benefits
- Employee Resource Groups
- Parental Leave and Support
- Volunteer Opportunities
- Social Events and Activities
- 401K Contribution
Company HQ
Theater District, New York, NY
Leadership
Vivek Sharma
(Co-Founder & CEO)Began their career as a Software Engineer at Cisco Systems and Blue Martini Software. Vivek then went on to found MetroSpark where he served as the CEO for 3 years before co-founding Movable Ink in 2010.
Michael Nutt
(Co-Founder & CTO)Prior to co-founding Movable Ink, Michael was a Senior Software Developer at Gilt Groupe and Lime Wire.
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