Community Associate, Huckletree
3-5 days a week in office
Office & co-working spaces for startups
Job no longer available
Office & co-working spaces for startups
21-100 employees
Job no longer available
3-5 days a week in office
21-100 employees
Company mission
To build the most impactful and trusted workspace business in the world, and create positive impact every day for our members, our community and our environment.
Role
Who you are
- You are passionate, positive, hard-working and energetic
- You will have hands-on experience in running front of house and managing your own time
- You will be a multitasker, willing to undertake challenges and see them as opportunities to learn and develop. A quick and adaptable mindset will be key to tackling this role!
- You have experience in managing health and safety, and introducing Covid-19 safety measures
- You are a ‘fixer’ and are unphased by turning your hand to anything
- You have a strong customer-service mentality and you have the ability to generate respect and trust from all members and staff
- You have are fast-thinking and reactive
- You are process-driven and with a detailed focus
What the job involves
- Be a welcoming face to our existing members as well as potential new members coming into your space for a tour. You will also greet and welcome our member guests and suppliers/ external contracts whilst maintaining a friendly 5-star level of service
- Participate in our onboarding process from allocating membership cards and locker keys to inviting new members to our next community breakfast
- Managing all inbound post
- Ensure all members receive a top level seamless experience from making sure meeting rooms are correctly booked and ensuring all kitchen points are well stocked (and making steller lunch recommendations!)
- Take inbound phone calls and direct them to the relevant team member, covering event bookings, partnership queries, membership queries and more
- Conduct monthly building audits and daily building walk-arounds and review your customer satisfaction levels with each ticket
- Be the point of contact for all external service providers and suppliers
- Be responsible for ensuring that all supplies are ordered and replenished, and that we are never out of stock, nor have a significant backlog
- Always spend wisely and remain in-budget for all supplies
- Ensure all print communications are up to date and on brand
- Ensure that all in-house tech is running smoothly at all times for members and internal guests
- Ensure a high level of customer satisfaction - our service level will be your primary KPI
- Support the membership manager to develop community connections, including member introductions
- Learn more about and engage with our members and consistently seek feedback along the way
- Supporting with the day-to-day operational needs of the space, dealing with immediate building issues such as leaks or defects
- Support with managing the cleaning team day-to-day, monitoring the quality of cleaning and maintaining a high standard
- Support the Membership Manager with delivery of community events including weekly breakfast wellness classes and drinks. Bring forward your own ideas for creative programming to engage our teams
Salary benchmarks
Our take
The explosive growth of WeWork over the last few years has brought co-working to everyone's attention, and the space has attracted a lot of money from investors. Huckletree, a provider of office and coworking spaces for startups, is one of many companies aiming to capitalise on this trend.
Huckletree, which was founded back in 2014, supplies curated workspaces across the UK and Ireland. Though there is a lot of competition in the space, its focus on high quality and sustainable growth has enabled it to stand out among the crowd - its impact-aware approach has even secured it B Corp certification.
With 9 locations already in operation, and a 10th in the works for 2024, the company's steady expansion suggests a business with staying power. Its strong London presence should set it on good footing to seek further success, as the city was recently named the "co-working capital of the world".
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2017
$6m
Nov 2015
$3.2m
Total funding: $9.2m
Company benefits
- Employee Share Option Plan
- Fully paid month-long sabbatical after three years
- Three months full-pay parental leave plus reduced working hours on full-pay for new parents
- Access Mental Health Days, unlimited free GP and therapy, health insurance and compassionate leave
- Annual budget to inspire you to pursue something you’re curious about
- Wellness activities, team committees, cross-team squads, recognition programmes and lunch & learns
- Career acceleration plans
Company HQ
Farringdon, London, UK
Leadership
Gabriela Hersham
(CEO)Previously an aspiring actor, decided to change careers when coming across the concept of coworking and launched Huckletree.
Andrew Lynch
(Board Member)Previously spent 4 years in real estate investment and private equity. Managing Partner at Yonobi Capital.
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