Customer Success Manager, Brex
Intelligent finance platform
Job no longer available
Intelligent finance platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower employees anywhere to make better financial decisions.
Role
Who you are
- Passionate about working with customers to ensure they achieve their goals
- At least 5 years in customer facing roles and at least 2 years managing others
- Experienced in managing a team with a performance quota attached
- Familiar with customer listening or Voice of the Customer programs and methodologies
- Experience developing customer health scorecards
- Strong technical roots - you understand how the systems you have overseen work and are able to hold your own in technical conversations with other stakeholders
- See yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties
- You are dynamic - no two days at Brex are the same, and you’re comfortable leading high level strategic initiatives one day and rolling your sleeves up and getting into the weeds with the team on another
- Ready to inspire Customer Success at Brex to be revolutionary in changing the way we engage with our customers
What the job involves
- As Manager, Customer Success you will help build out and lead a team of Customer Success Managers working with our customers. Your team will be responsible for ensuring all of Brex’s customers receive consistent, excellent, uninterrupted service from Brex’s suite of products
- Directly mentor, support, and oversee a team of Customer Success Managers
- Own and be measured on team-based metrics
- Help develop the tooling and processes required to scale the team and ensure they are set up for success
- Partner with all customer facing teams (Marketing, CX, Sales) to ensure the customer journey on Brex is seamless
- Working closely with Engineering, Product, and Design teams to ensure customer issues are brought to the forefront and Brex builds the best possible product for our customers
- Define and iterate on performance measurement systems
- Help attract, recruit, and develop the best CSMs in the world
Our take
Brex started its life providing corporate credit cards aimed mainly at startups and SMBs. Since then, it has gradually evolved its model towards becoming a one-stop finance shop for companies. It has also adapted to serve a much wider range of businesses, from startups to enterprises.
As the largest modern corporate card platform, Brex serves over 20,000 businesses globally, and is responsible for the processing of tens of billions of dollars in transactions. It has raised significant capital and reached a peak valuation of $12.3 billion in 2022.
With the landscape of companies clamouring to meet financial needs increasing by the day, Brex is well set to see continued growth. In 2026 it was announced that Capital One will be purchasing the company in order to pursue its ambition to “build a payments company at the frontier of the technology revolution.”
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2021
$300m
SERIES D
Apr 2021
$425m
SERIES D
Total funding: $1.1bn
Company benefits
- Medical, dental & vision
- Spring Health & Calm
- Generous vacation
- Year-end company shutdown
- Generous parental leave
- Carrot Fertility benefits
- Milk Stork for nursing parents
- In-office days, lunches & offsites
- Commuter benefits
- 4 fully remote weeks
Company HQ
Nob Hill, San Francisco, CA
Leadership
Henrique Dubugras
(Chair & Founder)After a degree at Stanford, Henrique worked as a Developer at Cronus Emulator, Ingresse, and Views for a combined 2 years. He founded Estudar nos EUA, EduqueMe, and Pagar.me before leveraging this startup experience to co-found Brex in March 2017.
Pedro Franceschi
(CEO & Founder)After a degree at Stanford, Pedro worked as a Software Engineer before founding Pager.me, an online payments company. He left the company in 2017 to co-found Brex.
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