Lead Product Designer, Wayfair
Office Days: Tuesdays-Thursday
3 days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
Office Days: Tuesdays-Thursday
3 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 5+ years of professional UX experience
- The ability to work autonomously on prioritized objectives
- Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment
- Excellent communication and interpersonal skills: you should be able to communicate rationales for design decisions while being open to new perspectives, manage stakeholders with multiple priorities, and collaborate with product and engineering teams as a critical thought partner
- Strong skills in modern design tools like Figma, Sketch, Miro, UserTesting, and Creative Suite
- Solid understanding of research principles and methods, with experience in conducting user research independently
- A portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting enterprise design work, data-driven approach, and strategic thinking
What the job involves
- As Lead Product Designer on the Operate My Business team, you will focus on Partner Home and play a crucial role in developing user-centric designs to help suppliers work with us more effectively
- Your solutions will empower them to make great inventory management decisions, ensure that products get to warehouses and customers on time, manage their contracts and get paid - in short, to help suppliers excel in running critical aspects of their business
- The Experience Design team at Wayfair is a diverse, multidisciplinary team of world-class designers, hard at work transforming the supplier experience
- Our design practice is collaborative, data-driven, and fast-paced
- You will design high-quality experiences that let suppliers understand the state of their stock, replenish it and get orders to customers
- You will contribute to discovering new platform solutions and help us reach our outcomes around improved user experience, efficiency, and scalability
- You will partner with product and engineering teams to understand supplier and internal user problems in order to design user-centric experiences
- Success in this role means designing data and research-backed solutions that will get broadly adopted across the supplier-facing ecosystem, ensuring intuitive, cohesive journeys
- Use design thinking methodologies to build engaging supplier experiences on the Partner Home platform
- Collaborate with product managers, developers, and other experienced designers to execute design concepts that deliver on user and business goals, and are technically feasible to implement
- Align with multiple teams to create consistent, reusable solutions
- Drive a sense of urgency in delivering projects, using lean tools and techniques
- In day-to-day work, focus on gaining user insights, design execution, and maintaining stakeholder alignment
- Contribute to the improvement of Design processes and cross-functional collaboration between Product, Design and Engineering teams, embracing Agile methodologies
- Demonstrate strong administration and communication skills
- Be a strategist who can take a step back on overarching goals and opportunities, while also acting as a thoughtful and pragmatic product practitioner
- Contribute to the development of team members through mentorship or informal coaching
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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