Technical Support Engineer, Parabola

• You are empathetic and solving the challenges of your customers and their businesses is what fuels you to do your best work
• You are naturally curious and love learning about new industries, technologies, and use cases and love the feeling of having helped solve a complex problem
• You’re comfortable with data and have direct experience working in SQL, Excel, and/or other data analytics and visualization tools
• Most importantly, you love to roll up your sleeves and pride yourself on your “figure it out and get it done” mentality
• You execute quickly without sacrificing quality and juggle different priorities in a clear and organized way
• 2-4 years of previous customer/client-facing experience in a technical support or technical engineering role
• Experience configuring and troubleshooting API calls (REST & GraphQL)
• Experience with data analytics (Excel, SQL)
• Demonstrated track record of executing on tasks quickly while keeping an incredibly high bar for quality
• Strong organizational skills with the ability to navigate competing priorities
• Proven ability to work independently and as part of a team, preferably in small, fast-paced start-up environment
• Excellent written and verbal communicator with a knack for building relationships quickly
• Champion a growth mindset-- you're open to receiving feedback openly and continuously improving your craft!

Desirable

• As Technical Support Engineer at Parabola, you’ll communicate with customers of all sizes to help unblock technical issues and foster an incredible customer experiences
• You’ll help answer their more difficult questions, troubleshoot connecting to many kinds of databases or APIs, and educate them on Parabola building and automation best practices
• You’ll also play a role in supporting Parabola’s operational excellence in support—improving our Pylon instance, writing support documentation, and growing our online customer support community
• Parabola supports a wide breadth of use cases so ideally, you are deeply curious and enjoy learning new things
• Our platform supports over 50 integrations, so you’ll constantly encounter novel situations
• On a typical day, you might help someone debug a database connection, troubleshoot API authentication, and help set up dashboards that will be consumed by the c-suite—often live or on the fly