Customer Support Specialist, Outdoorsy
Online motorhome rental marketplace
Job no longer available
Online motorhome rental marketplace
201-500 employees
Job no longer available
201-500 employees
Company mission
To unlock access to amazing new road trips, adventures, and experiences in the outdoors.
Role
Who you are
- A minimum of 3 years in a phone/chat/email support environment
- Familiar with web-based customer support tools like Zendesk, Slack, Kustomer, Amazon Connect, etc
- Flexibility in schedule to support a 24/7 model
- Experience working in a fast-paced or startup environment is a plus but not required. Adaptability and patience are key
- Great written communication skills: You should LOVE writing to and speaking with customers (or people in general!)
- Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with
- Pressure makes you perform at a high level and you can handle stress well. Conflict resolution skills and a personality that thrive in a fast-paced environment is highly recommended
- Live, Promote, and Appreciate our company culture. You align with Outdoorsy’s mission, and are self-aware and maintain a positive attitude in all situations
- You are a go-getter and a self-starter. You are organized and a strong problem solver, with the ability to think outside the box to promote our Do The Right Thing company value
- You love to be counted on and are highly dependable. Reference checks should reveal no attendance patterns
- Flexible schedule (days, nights, holidays and weekends)
- MORE ABOUT OUTDOORSY
- Outdoorsy is the most trusted and broadest range platform for recreational vehicles and outdoor experiences on the planet - powering road trips and life’s best moments. From finding a house-on-wheels to adventure-equipment-you-can-sleep-in to SUVs with roof tents, all the equipment you need during the trip, and trip planning services, we are a travelers dream
- We're passionate about our customers, collaborative consumption, community, and entrepreneurship. We’ve been motivated by our values from day one: always put the customer ahead of ourselves. We like winning. We make long-term progress in the world and repay our gratitude in every community interaction
- Working on our team means you can count on being challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of something big that you can proudly stand behind
What the job involves
- Provide world-class experiences by interacting with customers via phone, email, and chat to provide a proactive solution to their most important concerns
- Understand owners and travelers pain points, advocate their concerns internally, and influence our products to provide a superb customer experience at all touch-points
- Use your product expertise to collaborate with and help other teams maintain a high level of customer service at all times
- Create and maintain helpful documentation to be used by our customers and the Customer Experience team
- As the voice of the Outdoorsy brand, you will help build up our reputation with your insatiable and addictively friendly personality
Our take
Outdoorsy is an online portal providing RVs and camper vans for hire on a peer-to-peer basis. The platform is attempting to do to RVs what Airbnb did to hotels: revolutionize the market using the sharing economy. Outdoorsy estimates that around 97% of recreational vehicles remain idle during the year, so it provides owners with a way to make some additional income from them when they are not in use.
In addition to its RV rental and outdoor travel marketplace, Outdoorsy also operates in the insurtech space. Its "Roamly" business is designed to provide digital insurance products for RV owners and travellers, tackling the problem with insurer contracts excluding commercial use, which could deter listings on the Outdoorsy platform. Travellers then benefit from renting vehicles with insurance included, simplifying their rental experience.
As holidayers turn away from more rigid hotel options and towards outdoor alternatives, Outdoorsy has delivered over 200,000 trips to consumers. Serving a range of demographics and remaining well-reviewed, the company is in a good position to grow into the future, especially into Europe, as it capitalises on a stunning benchmark of $3 billion in sales, achieved in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Company benefits
- Opportunity to help build company from early stage
- Competitive salary
- Equity in one of the world's fastest growing companies
- Comprehensive health and welfare benefits
- 401(k) Match
- Flexible PTO
- Annual RV rentals - we believe in balance and taking the time to nourish mind, body, and soul
Company HQ
East Cesar Chavez, Austin, TX
Leadership
Jeff Cavins
(Co-Founder)Having served as CEO of CSI Digital for over 7 years, they worked as SVP of North America and CEO of Loudeye for 6 years. They left their position as CEO of Fuze Box in November 2013 to found Outdoorsy in October 2014. Founded Roamly in 2020.
Jennifer Young
(Co-Founder & CMO)They spent over 4 years as an Account Director before working at RMG Connect and Managing Director of JWT. They co-founded Another Blank Page in 2013, leaving after a year to co-found Outdoorsy.
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