Business Operations Manager, Rocket Money

• Proactive figure-it-out mindset and top tier prioritization skills
• Excellent written and verbal communication skills; able to present complex information in an easy-to-understand manner
• Superior project management and time management skills
• Proven ability to build cross functional relationships across the organization, balancing diplomacy and assertiveness
• Willing to take the initiative to jump in and help wherever help is needed. You love to learn and are constantly looking to improve
• You have 4+ years experience with growing responsibilities in Strategy, Operations, Business Operations, Consulting, or Banking

Desirable

• We’re looking for a figure-it-out operational swiss army knife to join our Card team as Business Operations Manager, Card to help us sustainably scale our program
• Customer Experience:
• Review and surface trends in customer feedback
• When negative trends arise, draft remediation, get stakeholder alignment and implement
• Strategic Operations:
• Identify business trends and create reporting to inform progress
• Liaise with internal and external partners to launch new policies, procedures and communication paths
• Confidently handle sensitive, complex issues in a timely and effective manner – communicating and collaborating with the leadership team as needed
• Support special projects
• Communication:
• Create and socialize content using variety of internal systems – Share Point, email, Slack, Notion, etc. – to inform and align teams and jumpstart forward progress
• In your first quarter, you will learn the business model, industry, partners and major upcoming milestones for our growth
• You’ll support regular operational reviews and partner accountability check-ins
• By the end of the first quarter, you’ll add to the leadership conversation by digging into data to surface patterns, answer questions and challenge conventional wisdom
• In your first year, you will step in to lead, or help lead, major partnerships with unclear owners and/or significant cross-functional dependencies, supporting the scalable growth of the Card program