Senior Customer Success Manager, SourceDay
Supply chain management platform
Open for applications
Supply chain management platform
21-100 employees
Open for applications
21-100 employees
Company mission
SourceDay's mission is to rebuild trust between manufacturers, distributors, direct-to-consumer businesses, and their suppliers.
Role
Who you are
- This role demands a customer-centric mindset, strong account management skills, accountability, and the ability to work cross-functionally to deliver an exceptional customer experience
- Education: Bachelor’s degree in Business, Marketing, or a related field. MBA or advanced degree preferred
- Experience: 5+ years of experience in Customer Success, Account Management, or related roles
- Proven track record of driving customer satisfaction, retention, and growth
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
- Analytical mindset with experience in using data to drive decisions
- Ability to thrive in a fast-paced, dynamic environment
- Familiarity with SaaS and procurement solutions is a plus
What the job involves
- As a Senior Customer Success Manager, you will play a key role in driving customer satisfaction, retention, and growth by developing strategies that align with company goals
- Serve as the voice of the customer within the organization, advocating for their needs and ensuring their feedback is integrated into product development and company strategy
- Build and maintain strong relationships with key stakeholders at all customer organizations
- Oversee the customer onboarding process to ensure customers are set up for success from day one
- Develop retention strategies and initiatives to minimize churn and maximize customer lifetime value
- Identify at-risk customers and create action plans to address issues and retain their business
- Collaborate with Sales and Marketing teams to identify opportunities for upselling and cross-selling within the existing customer base
- Drive customer engagement and adoption of new features and services
- Support renewals and contract negotiations to secure long-term customer relationships
- Utilize customer success processes and tools to improve efficiency and scalability
- Monitor and analyze customer health metrics for your book of business
- Continuously improve the customer journey by identifying pain points and implementing solutions
- Work closely with Product, Engineering, Sales, and Marketing teams to align on customer needs and deliver a cohesive customer experience
- Participate in strategic planning to influence product roadmap and business strategy based on customer insights
Our take
SourceDay provides companies with supply chain management software which automates communication between buyers and suppliers and integrates with any ERP (enterprise resource planning) system.
Founded in 2013 and already well established, SourceDay’s growth predates the current supply chain crunch, which is feeling the effects of growing demand, labor shortages, and geopolitical issues.
That being said, the fact that the company has completed a number of major funding rounds since 2020 highlights that it’s in a strong position to capitalise on a turbulent market. The company is now eyeing a period of rapid growth, partnering with companies like cloud-based Accounts Payable solution Medius to accelerate supply chain management operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2022
$31.5m
SERIES C
Apr 2020
$12.5m
SERIES B
Total funding: $54.8m
Company HQ
The Arboretum At Great Hills, Austin, TX
Leadership
Tom Kieley
(Co-Founder & Member of the Board of Directors)Previously worked as Global Account Manager at Actian Corporation, and was Enterprise Channel Manager at Assure Software. Also co-founded RightGift.com.
Clint McRee
(Co-Founder)Previously worked as an Account Executive at Appirio, and as Major Account Manager at Rally Software.
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