Customer Success Manager, Upflow

EMEA

Salary not provided
NetSuite
Xero
Quickbooks
Sage
Zuora
Mid and Senior level
Paris

3+ days a week in office

Upflow

Invoice management platform

Open for applications

Upflow

Invoice management platform

21-100 employees

FintechB2BPaymentsAnalyticsBusiness IntelligenceSaaSAutomation

Open for applications

Salary not provided
NetSuite
Xero
Quickbooks
Sage
Zuora
Mid and Senior level
Paris

3+ days a week in office

21-100 employees

FintechB2BPaymentsAnalyticsBusiness IntelligenceSaaSAutomation

Company mission

To revolutionize how B2B businesses get paid.

Role

Who you are

  • 3+ years experience in a CSM role or similar position
  • Growth-focused individual with a proven track record of hitting and exceeding goals
  • Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment
  • Proven track record of building relationships and delivering outcomes
  • Customer-centric approach: passionate about delivering outstanding service to customers
  • Data-driven, analytical, and process-oriented
  • Eager to learn and to collaborate cross-functionally
  • Excellent written and verbal communication skills in French and English (Mandatory)
  • Based in Paris

Desirable

  • Previous sales experience
  • You have experience working in the finance/Fintech/AR industry
  • You have experience using ERPs/accounting tools such as Netsuite, QuickBooks, Sage, Xero, Zuora, Stripe, etc

What the job involves

  • Upflow is looking for an experienced and talented Customer Success Manager, based in our Paris office, to join our team
  • Our CS team delivers an outstanding customer experience, excellent Net Revenue Retention, and is passionate about the value Upflow brings to users
  • Upflow is a product-led organization with a strong focus on easy sign-up, seamless onboarding, delivering value as quickly as possible, and communicating to users through the product to unlock revenue
  • The Customer Success Manager at Upflow is in charge of value delivery, account expansion and retaining all our users
  • They own the customer from the completion of onboarding through to renewal, and they are also responsible for collaborating with Sales, Marketing and Engineering
  • Own and scale a portfolio of EMEA accounts
  • Forecast, hit and exceed NRR expansion goals
  • Ensure ongoing user satisfaction and retention of your portfolio of accounts
  • Build strategic account plans to expand your portfolio, identifying growth opportunities in your portfolio
  • Build Upflow Champions! Identify, establish, and strengthen relationships with key stakeholders
  • Conduct QBRs with key accounts
  • Leverage knowledge of Upflow platform to advise on best practices around product usage
  • Improve internal processes to create more automations and efficiencies internally
  • Collaborate with the Product Team and be the Voice of the customer
  • Collaborate with the Marketing team to convert successful customers into advocates

Application process

  • 1 - Screening call with Francesca, People Admin Manager
  • Francesca will take a first call with you to discuss what you enjoy and what you’re looking for in applying to this position. Come with questions, we’d love to help you see yourself working at Upflow!
  • 2 - Interview with Brad, CRO
  • It’s a discussion with your future manager. We’ll get deeper into your expertise and know-how. We’ll also give you a clearer view of what your day-to-day in that role is like. It’s a good opportunity to see if you foresee yourself working at Upflow
  • 3 - Home assignment
  • Your time to stand out! You’ll be given a home assignment, designed to assess your skills and give you a better taste of what being part of Upflow is like. Again, hiring is a two-way street! Ultimately: we believe assignments are a great way to control both of our biases. We care about what you can do; not your schooling, social background, or your identity
  • 4 - Home assignment review & meet the team!
  • Your hiring manager will spend up to 90 minutes debriefing your case with you. Brad, CRO will take part in this review. Hiring managers at Upflow are looking for team players: taking and giving feedback is key to thriving with us! You’ll also meet up with a few peers so you can foresee yourself as part of this team. Come with your questions!
  • 5 - Founder interview
  • Meet with Alex (co-founder & CEO). He will tell you everything about Upflow’s vision and values. It’s a privileged moment to ask questions, too
  • 6 - Alignment & Offer!
  • If you’ve made it this far, chances are we like each other and it feels like Upflow is a place you can grow and shine over the next few years. We will align on the right way for you to come on board, and if successful in that process we will extend you an offer, and you can relax and get ready for your new job

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Insights

Top investors

-8% employee growth in 12 months

Company

Company benefits

  • Remote-friendly
  • Fee lunches
  • Healthcare
  • Top of the range equipment
  • Share options

Funding (last 2 of 4 rounds)

Apr 2024

$5m

SERIES A

Jun 2021

$15m

SERIES A

Total funding: $23m

Our take

Upflow delivers a Financial Relationship Management solution to help B2B businesses create a better payment experience for customers. The idea is to allow the transition from chasing down outstanding invoices to engaging customers instead, making the whole process pain-free and digital.

Importantly, Upflow's platform integrates with other popular business accounting services like Xero and Quickbooks - positioning it as a standout option through ease-of-use. The company has received plaudits for this user-first approach in Europe, and has also taken on the infamously backward and cheque-heavy payments system in the US.

On top of this US expansion, the company has set its sights beyond the management of outstanding invoices. It is using new funding to deliver its own B2B payment platform, with a payment gateway to complement its accounts receivable automation solution.

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Freddie

Company Specialist at Welcome to the Jungle