Partner Success Manager, Upgrade
Contract
Offering responsible credit to mainstream consumers
Be an early applicant
Offering responsible credit to mainstream consumers
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help our customers move in the right direction with responsible financial products that put more money in their pocket.
Role
Who you are
- The successful candidate has an excellent understanding of integrations and implementation processes
- They will have strengths in project management skills with a quick aptitude for learning new and evolving technologies
- The ideal candidate possesses strong communication skills with experience managing multiple external relationships
- 3-5 years’ relevant experience in travel, travel technology or fintech industries
- 2-3 years' of experience in a client-facing implementation or integration role, preferably within a SaaS company or similar
- Partnered with external stakeholders in a project management, account management, or customer support capacity, fostering strong relationships
- Demonstrated project management skills leading complex projects that require cross-functional collaboration
- Demonstrated business acumen decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
- Strong communication skills with the ability to facilitate meetings, present to all levels of the organization, deal with ambiguity and adapt to a fast-paced deadline-driven environment
- Methodical problem solving skills with a desire to continuously learn and improve the current structure
- Superior organizational and computer skills (Word, Excel, Powerpoint, G Suite, Atlassian)
- Ability to work independently with a keen attention to detail
- Aptitude for making organizational improvements to craft and implement new cutting-edge initiatives and processes
What the job involves
- As a Partner Success Manager - you are key in driving and owning the partner integration pipeline throughout onboarding, implementation and growth stages
- You will work closely with members of the partner integration team to gather and prioritize requirements needed for development
- Additionally, you will work closely with our partner’s technical teams to move them through the pipeline and enable Flex Pay on their sales channels
- You will partner with the Account team to ensure our partners and Flex Pay are aligned for successful partnership
- The candidate will support complex integration projects that require multiple touch points and cross-functional coordination with internal teams and partners
- Lead the integration process for a portfolio of partners across Travel industries. Responsibilities include, but are not limited to:
- Partnering with Account Managers in being the integration expert for merchant partners
- Initial discovery for integration compatibility
- Preparing kick-off meetings and materials for partners
- Gathering requirements for internal Engineering and cross-functional teams
- Creating workflow tickets to track ongoing integrations, partner discoveries and troubleshooting with partners as needed
- Work collaboratively with Integration team members and across the organization to improve processes and mitigate integration risks
- Own ongoing integration expansion and investigation for partners within your portfolio, which includes ongoing monitoring and validation to ensure the integration continues to work as expected
- Serve as escalation point for issues that impact the partner’s success (whether issues reported by the Account Management team or the partners directly)
- Support the management of Salesforce pipeline for the Partner Success team
- Use project management tools to track and communicate project status throughout the company
- Assist in large scale company projects and own ad-hoc integration projects as needed (i.e. dev portal revamp, product documentation and knowledge transfer)
Our take
Most credit cards don't encourage the owner to pay down their debt. The longer it takes to pay off the balance, the more money lenders are set to make. Upgrade is an online lender and card issuer doing things differently. The company offers personal loans and credit cards but with a fixed instalment structure and a set number of equal payments. This ensures the balance reduces every month.
The company believes this model reduces default rates, as borrowers are forced to pay down rather than maintain their debt, and it encourages a greater commitment to repay the balance. Further, by combining the ease of a Visa card with the fixed payments and decreased rates of a personal loan, Upgrade sets itself apart from competitors.
In 2021, Upgrade launched its mobile banking and debit card as a strategy to onboard new customers and increase loyalty. The fixed-rate nature of the company's cards is expected to be of use to customers in future years in an environment of rising rates. Upgrade also plans to expand beyond the U.S. in the future, which will represent new challenges for the business as it adapts to alternative regulations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$165m
SERIES G
Nov 2021
$280m
SERIES F
Total funding: $712m
Company benefits
- Stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Company HQ
Financial District, San Francisco, CA
Leadership
Renaud Laplanche
(Co-Founder & CEO)After an MBA at London Business School, Renaud spent 5 years as an Associate at Clearly Gottlieb Steen & Hamilton and co-founded MatchPoint. They then left Oracle after a year to co-found Lending Club in 2006 and co-founded Upgrade in August 2016.
Adelina Grozdanova
(Co-Founder & Head of Investor Group)Adelina started their career with 6 years at Morgan Stanley after a degree at Princeton. They left banking in 2012 to join Lending Club as VP, and after 3 years co-founded Upgrade, serving as Head of Investor Group since 2016.
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