Contract Program Manager, AppZen

• You are extremely organized and structured, comfortable pushing senior leaders when needed, detail-oriented but able to zoom out strategically, a strong written communicator, calm under ambiguity, and fast-moving and action-oriented
• 5–10+ years in Program Management, Technical Program Management, Product Operations, or Chief of Staff–style roles
• Experience launching B2B SaaS products (AI experience strongly preferred)
• Experience coordinating both technical and GTM stakeholders
• Strong understanding of software development lifecycle
• Comfortable working with engineers and reading technical documents
• Experience reporting directly to executives
• Experience in high-growth startup environments
• Executive Leadership Fit Criteria (Important):
• Think in first principles
• Prepare before meetings
• Communicate concisely
• Anticipate risks early
• Push back respectfully with data
• Bring solutions, not just problems

Desirable

• We are launching new products and AI-driven capabilities and need a high-ownership Program Manager to drive execution across Product, Engineering, Support, Customer Success, Marketing, and Sales
• This is not a status-tracking role. You will own the end-to-end orchestration of new product and feature introductions — from roadmap alignment to launch readiness to post-launch metrics. You will ensure teams are aligned, risks are surfaced early, timelines are realistic, and launches drive measurable business outcomes
• This role reports to Head of Product / Head of Operations
• Build and maintain launch plans for new products and major features
• Define milestones across engineering, QA, documentation, enablement, marketing, and sales
• Identify dependencies, bottlenecks, and risks early
• Drive weekly cross-functional execution cadences
• Ensure launch readiness across all customer-facing functions
• Coordinate execution across Product, Engineering, Customer Success, Support, Marketing, and Sales
• Ensure all stakeholders know what is launching, when, and what success looks like
• Define launch success KPIs (adoption, usage, pipeline impact, revenue influence, customer satisfaction)
• Track launch progress and readiness metrics
• Build concise executive dashboards and provide written updates to leadership
• Conduct post-launch reviews and improvement loops
• Create standardized launch frameworks and checklists
• Improve cross-functional processes to increase predictability
• Drive accountability without creating bureaucracy
• Initial 3–6 month contract
• 20–40 hours/week depending on scope
• Clear success milestones defined upfront
• Opportunity to extend or convert based on performance and company needs
• What Success Looks Like in 90 Days
• Launch plan framework established and adopted
• At least one major launch executed with cross-functional alignment
• Executive dashboard operational
• Clear, measurable launch KPIs defined
• Fewer last-minute surprises
• Strong trust established with leadership and stakeholders
• This role is not just timeline management. You will influence roadmap sequencing, shape launch strategy, define success metrics, drive GTM readiness, and improve organizational execution maturity. It blends Program Management, Product Operations, GTM Operations, Executive Communications, and Change Management