Manager of Analytics Engineering, Extend
$165-195k
+ Stock options
More information about location
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$165-195k
+ Stock options
More information about location
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- 2+ years managing engineers. Hiring, performance, and career development on a data or analytics engineering team. Prior management experience is expected, though we will consider lead engineers who have owned technical direction and developed the engineers around them
- Advanced SQL and dimensional modeling. You have modeled a business domain for consumers with competing needs and kept it consistent as requirements changed
- Deep dbt experience. You have owned a repository under version control with testing, PR review, CI, and change control, and you set that standard rather than working within one
- Pipeline engineering. Python and cloud data infrastructure. We run on AWS with Glue, Step Functions, Lambda, and CDK
- Reliability ownership. You have run on-call for a data platform, built alerting that teams trust, and led incident response
- Analytical partnership. You’ve supported analysts, data scientists, or quantitative teams, and can translate a business question into a data model
- Clear written communication. Architecture proposals, incident reviews, and candid tradeoff summaries for partners with different priorities
- Prioritization judgment. You prioritize deliberately across many requests and communicate the tradeoffs clearly
- Bonus: actuarial, risk, or fraud analytics; warranty, insurance, or service-contract programs; financial and revenue reporting; privacy and deletion compliance at scale; BI administration; or AI-assisted engineering workflows
What the job involves
- Extend powers product protection, shipping protection, and warranty programs for hundreds of merchants. The data those programs generate drives pricing and actuarial modeling, risk and loss analysis, fraud detection, product and merchant analytics, and financial and revenue reporting
- The Analytics Engineering team owns the platform behind all of it: the Snowflake warehouse and dbt repository the company reports from, the ingestion that feeds them, and the pipelines and monitoring that keep them running. Analytics, Actuarial, Risk, Fraud, Product, Operations, Finance, Accounting, and Revenue all build on what this team produces
- We’re looking for a Manager, Analytics Engineering to lead that team. You’ll report to our Senior Engineering Manager, Data Engineering. The role is hands-on, leading a remote team of analytics and data engineers
- Manage and grow the team. Hiring, onboarding, career development, and performance
- Set the technical bar and own the dbt repository as a shared platform. Review pull requests, make the architecture calls, and set the standard for tests, documentation, and CI for your team and for every team that ships models into the repo. Partner teams own the business logic in their models; you own the platform and standards they ship into. Keep change control rigorous and fast
- Own the warehouse and pipelines. Snowflake, dbt, source ingestion and freshness, external tables, and the AWS Glue/CDK jobs that feed them
- Model the core business domains. Orders, contracts, claims, and service orders, defined once so actuarial, risk, fraud, product, and finance all get the same answer. Evolve these models as upstream product systems change, and consolidate warehouse modeling onto the shared platform
- Evolve the platform. Lead platform migrations, including moving dbt execution to Snowflake-native tooling, and retire legacy components on a planned timeline
- Partner across the business. Build trusted relationships with internal stakeholders by translating their questions into models, aligning them on shared definitions, and shaping roadmap priorities so the platform serves the whole business
- Harden data quality. Schema validation that quarantines bad records without interrupting scheduled refreshes, plus freshness and critical-service audits with named owners
- Run platform operations. On-call, monitoring, alerting, incident triage, and root-cause follow-through
- Enable self-service. Documentation, semantic consistency, and BI access so partners can answer their own questions
- Automate operational work. Extend the AI-assisted workflows already running in production for alert triage, refresh requests, and file processing
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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