Customer Success Manager, Virti
Immersive education for healthcare
Job no longer available
Immersive education for healthcare
1-20 employees
Job no longer available
1-20 employees
Company mission
To improve human performance by making experiential training affordable and accessible to everyone on the planet.
Role
Who you are
- 4+ years in a Customer Success, Relationship Management, Account Management, or similar role
- Exceptional communication skills, highly organised, collaborative and detail oriented
- Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers succeed
- Tech-savvy, loves technologies and learning new software
- Super motivated, can-do attitude, problem solver and can work in a fast paced environment
- Fluent English speaker with outstanding written and verbal communication skills
- Experience of Ed-Tech, Learning Design and SaaS is helpful
- US-based
What the job involves
- You will report to the Customer Success Lead, while working closely with the Sales, Engineering and Product teams to ensure continuous improvement of the Virti products and user experience
- The role is US based and fully remote, it will involve occasional travel around the US to meet with customers in person
- You will drive retention and growth among our most valuable customers by understanding their business needs and pain points
- You will be responsible for successful onboarding of new Virti customers
- Identify opportunities for customers to act as Virti Champions (e.g. testimonials, case studies)
- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
- Maintain a technical log and work closely with the Product team to resolve any issues identified by customers and ensure continuous product improvement
- Gather feedback from key stakeholders with a view to improving service delivery
Our take
Virti uses Virtual Reality (VR), Augmented Reality (AR) and Artificial Intelligence (AI) to develop skills faster with data-driven insights, making individuals train more effectively and improving their performance when it matters.
In recent years, Bristol-based Virti assisted the NHS with training demands such as how to use a ventilator, PPE, and more. and has expanded its services to the US. Its VR technology has delivered labour-intensive training at scale so that medical professionals can build a knowledge base without having to be in the hospital.
Virti’s Training and Assessment platform has won multiple awards, such as VR Healthcare Company of the Year and Best Start Up Award Winner of the Healthcare Business Awards.
The company has already shown a 230% increase in knowledge gain for healthcare professionals using the platform, and a 52% reduction in skill-fade post-training for employees. Although the company isn’t short of competitors in the VR space, the increase in demand for scalable remote healthcare positions Virti well for the future.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2021
$10m
SERIES A
Apr 2019
$2m
SEED
Total funding: $12m
Company benefits
- 25 days vacation + public holidays and flexible schedules
- $800 USD for home-office set-up
- 20% side-hustle time to work on projects
- Coaching culture and self-development
- Virti SWAG (journal, hoody and more on graduation)
- Fully remote, global team
Company HQ
Bristol, UK
Leadership
Dr. Alexander Young
(Founder)Previously Founder at Medvents for 2 years and Clinical Tutor and Medical School Admissions Interviewer at University of Bristol for 4 years. They founded HS. and Meddicle.
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