Account Manager, Incision

US Colleges

Salary not provided

Junior and Mid level

Amsterdam

2-3 days a week in office

Surgical information-sharing and education platform

Job no longer available

Surgical information-sharing and education platform

101-200 employees

HealthcareB2BSharing EconomyLearningMedTech

Job no longer available

Salary not provided

Junior and Mid level

Amsterdam

2-3 days a week in office

101-200 employees

HealthcareB2BSharing EconomyLearningMedTech

Company mission

To share surgical skills and make high quality surgical knowledge accessible to everyone. That’s why we created Incision — to enable continuous surgical improvement that leads to better outcomes for everyone.

Job

Company

Role

Who you are

2-3 years of account management or customer support experience in a B2B/SaaS environment
Native (US) English speaker with excellent written and verbal communication skills
Organized, structured and analytical
Customer focused, good at relationship building
Experience in the healthcare industry is a plus
Proactive and creative mindset with a strong attention to detail
Available for 40 hours a week
Hybrid working: at least 2-3 days in our Amsterdam HQ, rest can be done remote
You are dynamic, customer-centric, structured and ready for your next career step

What the job involves

As our new superstar Account Manager you are part of the Customer Success team and you will be responsible for supporting and managing our US Colleges customers
Maintain a clear and structured overview of all our US College customers
Implement our product with new US College customers
Identify success criteria with customers at the start of the contract
Manage customer engagement and satisfaction throughout the contract term
Regular check-ins with customers to improve usage and relationship
Manage renewals with minimal churn
Identify new opportunities for our customers (e.g. upsell and/or introduce our other product)
What you can expect in the first 30-60 days:
Get to know the internal team, product, and customers
Get to know your customers and gain a good understanding and overview of our customer portfolio
Take ownership for your accounts and the contract renewal process

Our take

Surgery makes up a big chunk of hospital budgets, and has a massive role in clinical outcomes for patients. Despite this, surgery tends to differ considerably between hospitals. Differences in factors like technique, post-surgery care and even operating room efficiency have led to a low level of standardisation, and as a result, surgery across the globe is failing to be optimised to its full potential.

Incision has set out to fix this. By building a knowledge platform based around surgery, it is improving surgical practices worldwide by allowing practitioners to share experiences, skills and expertise. As well as this, Incision offers new educational products and services ranging from 3D anatomy models to AI-driven video analysis of surgical performance. Going forward, this diversity of output will be a big advantage for Incision.

With an estimated 1.2 million practicing surgeons worldwide, Incision's potential market is big and getting bigger. Its international strategy - based on building presence in a number of key markets - has been bolstered by funding, and Incision remains focused on expansion into the UK, Scandinavia, the Middle East, and Belgium. The company's goal is to impact 100 million procedures each year by 2030.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Nov 2023

$7m

SERIES B

May 2021

$5.8m

SERIES A

Total funding: $12.8m

Company benefits

Market standard package for a scale-up environment based on your experience

Company HQ

Oostenburg, Amsterdam, Netherlands

Leadership

Theo Wiggers

(Medical Director & Co-Founder)

A doctor of medicine and ex-professor at University Medical Center Groningen.

Salary benchmarks

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