Lead Site Reliability Engineer, Partnerize

• We are looking for a Lead SRE who is both a deep technical expert and a capable mentor
• We are looking for a player/coach who can mentor, empower, and up-skill talent
• This requires a highly adaptable and pragmatic leader who can balance strategic project delivery with hybrid-estate maintenance
• Highly proficient SME capable of reliably applying technical methods, leading cultural technical shifts (e.g., DevOps adoption), and supporting the development of new skills in colleagues
• Capable of making decisions quickly and decisively, weighing options, and approaching problems methodically and innovatively
• Effectively communicates initiatives to all stakeholders and is capable of procuring buy-in for key transformational projects (like containerisation rollouts)
• Essential knowledge of hybrid architectures, managing both AWS and on-premise environments. Extensive hands-on experience designing and managing advanced containerisation environments using Docker, Kubernetes, and Argo Workflows to enable developer self-service
• Proven experience managing modern storage layers and databases, specifically MongoDB and Snowflake. Experience supporting complex data ingestion layers, including clickdata streams, S3 raw/parsed ingestion, and Airflow ETL
• Experience in automation languages (Python orBash)
• Deep understanding of GitHub and experience implementing or working alongside AI coding tools and practices
• Knowledge of Infrastructure as Code (Terraform, Ansible)
• Experience with security in a DevOps environment. Experience managing observability stacks (e.g., Prometheus, Grafana, and Loki)
• Operations&Troubleshooting
• Exceptional Linux system administration skills. Highly proficient in troubleshooting, diagnosing, and independently solving issues using modern incident management frameworks

Desirable

• This is a captivating and exciting time to join Partnerize
• We are at a pivotal point in our tech progression, looking to significantly expand our technical estate, scale the platform, and replace existing legacy systems with modern solutions
• You will play a vital role in the ongoing operationalisation and management of our entire platform portfolio found in our on-prem datacentres and AWS cloud: Partnerize, BrandVerity, Ascend, and our recent acquisition, Konnecto
• While there will be a key focus on integrating and supporting Konnecto's advanced data and AI layers, a critical pillar of your mission will be spearheading the development of our enterprise on-prem containerisation solution
• This initiative is designed to fundamentally shift our engineering culture towards a "you build it, you own it" model
• By providing robust, automated container platforms, you will empower our Engineering teams to deploy quickly and independently, significantly reducing the bottleneck created by relying solely on the TechOps department
• In this role, your primary responsibility is ensuring our diverse, hybrid systems remain available, scalable, and secure
• You will act as an authoritative Subject Matter Expert (SME), championing developer autonomy, driving IT systems security policies, and working closely with the security compliance team to protect our platforms from threats while driving continuous integration and delivery
• This role will report into the SRE and Application Manager providing them with technical guidance and recommendations whilst being the technical lead for the SRE team
• You will be responsible for ensuring the continuous development and progression of team members
• We have a mix of technical generalists, specialists, and junior engineers; you will help identify their strengths and constructively develop areas of weakness, guiding their technological career paths as we transition to a DevOps-centric operating model
• You will operate in a fast-paced, high-velocity environment where your work directly and visibly shapes the company's architectural future
• By applying modern incident management frameworks to troubleshooting and ticket management, you are responsible for ensuring all issues across our estate are addressed decisively and efficiently
• Collaborate on the design, build, and rollout of a robust containerisation strategy (Kubernetes/Docker). Your goal is to assist in delivering a platform that enables Engineering teams to take full ownership of their code from build to deployment
• Define Service Level Indicators (SLIs), set Service Level Objectives (SLOs), and manage Error Budgets to expertly balance feature velocity with platform stability
• Build software and systems to manage platform infrastructure across on-prem and AWS. Take the lead technical role in integrating and modernising Konnecto's architecture, ensuring its data ingestion and AI logic layers scale securely
• Manage, monitor, and optimise cloud infrastructure spend across our hybrid environments, ensuring architectural decisions are both highly performant and cost-effective
• Responsible for the continuous improvement, continuous delivery, and continuous integration pipelines to facilitate rapid engineering velocity
• Deliver coaching sessions to the team and individuals, acting as a technical escalation point and fostering a culture of knowledge sharing
• Scope the work coming into the SRE team, prioritise hybrid-estate maintenance vs
• Project delivery, and delegate tasks to team members to ensure prompt resolution
• Produce production-grade application security designs
• Perform design reviews and threat modelling of our services and products
• Drive improvements to Partnerize platforms' security through strategic planning, vulnerability assessments, and security testing
• Toil Reduction Champion toil reduction through automation, continually identifying manual, repetitive operational work and engineering it out of existence
• Act as the ultimate escalation point for complex support incidents, participate in the On-Call rotation, lead blameless post-mortems, conduct Root Cause Analysis (RCA), and aggressively track metrics like Mean Time To Recovery (MTTR)
• Participate in system design consulting, platform management, and capacity planning
• Act as the ultimate escalation point for complex support incidents and assignments while maintaining a high level of quality
• Participate in the On-Call Rotation