Senior Strategy and Operations Manager, Lantern
Growth
Salary not provided
Excel
Salesforce
Senior level
Remote from US
Speciality care platform
Job no longer available
Speciality care platform
501-1000 employees
HealthcareB2CB2BWellbeing
Job no longer available
Salary not provided
Excel
Salesforce
Senior level
Remote from US
501-1000 employees
HealthcareB2CB2BWellbeing
Company mission
To help make excellent affordable care more accessible to everyone.
Role
Who you are
- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
- You thrive in a Team Environment. Collaboration is key in innovation and creating change
- These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life
- Bachelor’s degree in a business or related field
- 5-7 years of experience in Business Operations at a high-growth company or prior experience in management consulting
- Experience driving cross-functional initiatives with executive stakeholders
- Excellent Salesforce.com, Excel and PowerPoint skills
- Self-directed and high attention to detail
- Take ownership: you operate autonomously vs. waiting for direction; you hold yourself and others accountable to outcomes; and you finish what you started
- Excel at building connections, enjoy working collaboratively, and can quickly establish rapport and trust with partners across the company
- Quantitative mindset; can establish KPIs and OKRs that underpin success and team effectiveness, and you can independently interpret the data to articulate the 'so what'
- Bonus: experience working in healthcare point solutions, healthcare or working within a Marketing organization
- Preference for NYC-based Candidates
What the job involves
- Commercial Strategy & Operations (“CSO”) (i.e. , Lantern’s Revenue Operations team) supports the President and his broader go-to-market function, including Sales, Client Success, Marketing, Channel Partners (health plans, ecosystem partners, and benefits consultants/brokers), and Provider Network Development
- CSO is responsible for Commercial strategy, planning, insights, systems/tools, process, and data
- This role sits within CSO and directly supports Growth functions (Growth Marketing, Consumer Marketing)
- The Marketing organization drives revenue growth in two ways:
- Generating new client demand by targeting and converting employer prospects, and
- Driving member activation and engagement through Consumer Marketing programs that help members understand their healthcare options, access high-quality care, and realize the full value of Lantern’s provider network
- Reporting to the Director of Commercial Strategy & Operations, the Strategy & Operations Senior Manager, Growth will serve as an operational backbone for Lantern’s Marketing organization
- You will partner with Marketing leadership to translate strategy into execution by improving lead quality and attribution visibility across employer and member funnels, enhancing tooling and reporting within Salesforce, and proactively identifying bottlenecks that limit conversion and revenue growth
- You will help establish the rhythm of business for the Marketing organization, streamline workflows and build new operational capabilities that reduce manual work and scale with the business
- Ultimately, your efforts will directly drive revenue growth by enabling more efficient, data-driven, and effective Marketing operations
- Partner closely with Marketing leadership team to translate strategy into clear operational plans, goals, and execution rhythms
- Build and maintain dashboards and KPIs that monitor Marketing team’s performance and provide actionable insights
- Identify operational bottlenecks across the Marketing workflows and design + implement solutions to improve them
- Collect and translate business requirements for Salesforce and Marketing tools to improve reporting, attribution, and operational workflows
- Establish and run the rhythm of business for Marketing teams, including forecasting, weekly performance reviews, and cross-functional reporting
- Project-manage Marketing cross-functional processes that enable more effective collaboration among GTM teams (e.g. Sales, CS, etc.)
- Support executive, Commercial, and board-level reporting with insights that connect marketing activity to revenue, case creation, and member activation
- Support Marketing leadership with annual planning (e.g., budget, org design, OKRs, etc.)
Application process
- Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process
Our take
Lantern (formerly Employer Direct Healthcare/EDH) offers specialty healthcare solutions, such as surgery, cancer care, and now infusion therapy, to elf-funded employers and their employees. And it negotiates bundled pricing and coordinated care with vetted medical providers to keep costs down without compromising quality.
It serves over 6M members across hundreds of self-funded plans and about 1,000 employer clients (including multiple Fortune 500 companies and public-sector entities). Alongside this, it's curated a "Network of Excellence" with over 3,000 surgeons and oncologists and over 1,5000 facility partners nationwide.
In 2023, substantial growth capital from Insight Partners verified Lantern as a Unicorn. This investment has helped the firm grow its client base as well as expand its suite of products moving forwards, supporting over 60,000 patients on their care journeys, with nearly 40,000 in just the past two years alone.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (1 round)
May 2010
$1m
SERIES A
Total funding: $1m
Company benefits
- Paid Vacation
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
- Short & Long Term Disability
- Life and AD&D Insurance
- Commuter Spending
- Retirement Savings Plan
Company HQ
City Center District, Dallas, TX
Leadership
John Zutter
(CEO)Previously an Executive Vice President at Santander Consumer USA and J.P. Morgan.
Share this job
View 8 more jobs at Lantern