Senior Frontend Developer, EdgeTier
React & TypeScript
AI for customer service
Job no longer available
AI for customer service
21-100 employees
Job no longer available
21-100 employees
Company mission
To build the AI-powered contact centre of the future.
Role
Who you are
- Like solving important problems in a crucial part of EdgeTier’s product
- Are adaptable to work on new problems using new technologies
- Have 5+ years of professional frontend development experience
- Have 3+ years experience using React professionally
- Have 3+ years of professional TypeScript experience
What the job involves
- As a member of the technical team, you will be consistently evaluating and recommending new technologies that will form part of our products
- Work on a wide range of features and functionality for EdgeTier’s user interfaces
- Develop, design, and maintain a number of React applications
- Work with backend developers in designing out APIs
- Work closely with the rest of the engineering team to ensure that EdgeTier’s product delivers best-in-class functionality
Our take
Artificial intelligence and automation technology in the call centre and customer service market have seen a resurgence as of late, with companies like Five9 dominating the market. EdgeTier, however, operates a little differently in that it creates software for the customer service agent as well as for the customer.
EdgeTier has bagged clients as large as RyanAir and LoveHolidays, impressive considering its smaller size in comparison to a swathe of larger competitors. Its software surpasses mere automation and time-saving benefits, giving clients the ability to analyse real-time insights derived from customer conversational data to better their experience within the applied service. EdgeTier, then, operates as both a customer service tool and a retention tool, as its analytical capabilities help clients expand and nurture their respective client bases.
These latter services are hard to implement without the use of AI. EdgeTier believes that within a decade it will be almost impossible to operate within the call centre and customer service industry without the use of machine learning. Its 2023 Series A will go towards expanding its team over a 24-month period, having already grown by 3.5x through 2022.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2023
$7m
SERIES A
Jul 2019
$1.8m
SEED
Total funding: $8.7m
Company benefits
- Strong commission structure
- Meaningful equity
- 23 days annual leave
- A company-matched pension scheme to help you plan for your future
- A fun, enjoyable and challenging work environment
- Lots of room for career growth
- Annual learning budget
Company HQ
Dublin, Ireland
Leadership
Shane Lynn
(CEO)Previously Founder & CEO at KillBiller, Advanced Analytics Manager at Deloitte Ireland and Post-Doctoral Research Fellow at the University of Technology, Sydney.
Ciarán Tobin
(CTO)Previously a Senior Consultant at Deloitte Ireland, Intern at Distinct Consulting, and a Data Analyst at Aon.
Bart Lehane
(CCO)Previously a Senior Product Manager at Openet, Software Engineer at Avaya, Embedded Software Engineer at Silicon and Software Systems and Post Doctoral Researcher at Centre For Digital Video Processing.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job