Customer Success & Delivery Manager, Zinier
$100-150k
No-code customizable field service management software
Job no longer available
No-code customizable field service management software
101-200 employees
Job no longer available
$100-150k
101-200 employees
Company mission
To help field service organizations take a giant leap forward to an automated world.
Role
Who you are
- 3 to 5 years of software integration project experience in technology or Software as a Service (SaaS) industries
- Track record of success delivering complex, x-functional projects with mid market to enterprise customers
- Drive customer discussions in key areas such as customer journey mapping, requirements management, acceptance testing to launch leveraging other team members such as solution architects, engineers as needed
- Regular solution demos and be comfortable responding to high level technical and functional questions
- Strong desire to be a business owner of your customers to balance revenue, costs and margin across a book of business
- Experience with Agile software development methodologies
- Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools
- Communication and comprehension of technical issues when working with the customer and our engineering teams
- Ability to apply strategic thinking and demonstrate an understanding of requirements to execute and make decisions guided by policies, procedures, and business plans with limited guidance
- Comfortable multitasking on several simultaneous projects
- Experience working in a start-up or entrepreneurial environment is highly desirable; Hunger, Hustle, Honesty, Humility
- Good to have Advanced Degree, Certification and Experience:
- MBA or MS in Computer Science, Engineering, or any related degrees
- Project Management and Agile Certifications
- Previous Management / Technical Consulting work experience
What the job involves
- We are looking for a top-notch Customer Success and Delivery Manager (CSDM) who will be responsible for rolling out Zinier’s innovative Field Service Platforms to our enterprise customers worldwide
- As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer
- You'll leverage your deep experience scoping software implementations, as well as your knowledge in SaaS to inspire customer confidence in the value of our Customer Success and Solutions Delivery team
- Get exposed to the latest technology constructs such as low code, platform solutions and AI in field service.
- Becoming a business owner balancing customer goals, revenue and margin in both implementation and post launch projects.
- Work with business and IT stakeholders to accelerate time to value on implementation projects.
- Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects.
- Understanding Zinier products in order to influence product development plans and schedules.
- Collaborating with the Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business.
- Presenting regularly to the customer and Zinier stakeholders on the status of the project.
- Uncover potential business opportunities with customer prospects through client discovery, researching and understanding prospects' go-to-market strategies, and identifying potential solution hypotheses and value drivers of our Customer Success and Solutions Delivery team.
- Continually search for ways to improve solution offerings and the methods by which customers are supported by Zinier through our services.
- Requires identifying and assessing complex problems for areas of responsibility.
- Creates solutions in situations in which understanding requires an in-depth evaluation of variable factors.
- Understand and translate customer needs into implementable business solutions to enable long-term success and business integration.
- Design new business processes based on customer requirements and conduct user review sessions and run stakeholder agreement meetings.
- Implement process, change and program interventions that prepare the organization for implementation of new business processes.
- Execute a program, plan or deliverable using planning, communication and training skills.
- Participate in diagnosing the problem and planning and driving the transformation.
Our take
Over 2.7 billion people around the world work in the field, and for the most part, these people have been under-served by software automation. Zinier is setting out to change this by providing productivity software specifically designed for deskless workers.
Zinier's all-in-one automation solution allows field workers to optimize processes such as collaboration, knowledge sharing, customer experience. It is geared towards improving productivity, efficiency and communication between field workers and back office. Zinier is trusted by the likes of Community Fibre and Toshiba, which is testament to the quality of its software.
Zinier has used its significant funding to accelerate its expansion into territories such as Asia Pacific and Europe. This growth along with a number of strategic partnerships has marked Zinier out as one of the productivity software industry's most promising players.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2020
$90m
SERIES C
Mar 2019
$22m
SERIES B
Total funding: $120m
Company benefits
- Hobby fund: An annual stipend to support a hobby of your choice
- Z-Time: Take the day off on four Fridays every year
- Workplace Flexibility: Many of us work remotely
- Real-life Fun: Regular trips and in-person gatherings
- Health Insurance: Premium health insurance options for you and your family
- Stock Options: Generous stock options for all employees
- Flexible PTO: Work hard and relax when you need to
- Career Development: We're here to guide your growth from day one
Company HQ
Hayward Park, San Mateo, CA
Leadership
Andrew Wolf
(Co-Founder & CPO)Previously Founder & CEO of A.D. Wolf Design, and was a Marketing Associate at Hennessy. Served as CEO of 9fountains, and was Creative Director of LIFT12.
Prateek Chakravarty
(CEO)Joined Zinier in 2020 as CEO. Previously CRO at Bidgely.
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