Senior IT Support Analyst, The Trade Desk
$68.6-125.7k
Data-first media buying platform
Job no longer available
Data-first media buying platform
1001+ employees
Job no longer available
$68.6-125.7k
1001+ employees
Company mission
To help brands drive growth and we do that by unleashing their full potential of customers data-driven advertising.
Role
Who you are
- This IT role requires a basic level of experience to support, maintain, analyze, and troubleshoot problems pertaining to Windows and Mac hardware, conference room equipment, OS, applications, telephony, and peripherals
- The position requires a generalized, multi-disciplined IT understanding (network, systems, applications, telephony and desktop support) to meet IT department service level objectives
- Bachelor’s degree in related IT field, or appropriate IT certification highly desired
- 6+ years of experience in a similar hands-on role or relevant coursework required. Should have a solid understanding of both Windows and Mac platforms
- Ability to work with remote users for troubleshooting and new system setups required; experience with supporting international users a huge plus
- Ability to work in fast-paced environment
- Prior experience working with an IT ticket/request system is highly desired
- Keyboarding skills and computer proficiency with software knowledge to include MS Office
- Excellent interpersonal, written, and oral communication skills required
- Strong customer service and presentation skills
- Able to analyze customer needs and reach acceptable solutions
- Comprehension and adherence to company procedures and policies required
- Able to perform effectively with supervision, either independently or as a team member
- Basic knowledge of iOS and Android mobile devices preferred
- Able to maintain confidentiality of information and systems required
- Conduct that supports the company’s ethics, core values, and compliance programs required
- Must be able to sit, stand, walk, or a combination of the three for up to 8 hours a day
- Must be able to lift up to 50 pounds
- Will be required to carry a company-funded smart phone and expected to respond to urgent calls in a timely manner. #LI-TP1
What the job involves
- The Sr IT Support Analyst is specifically focused on providing hands-on endpoint device support for THE TRADE DESK internal clients, primarily through face-to-face interactions as well as telephone and remote support. Excellent customer support and helpdesk ticket management are critical responsibilities in this position
- The individual may be asked to assist with general user administration to manage and grant standard user access to THE TRADE DESK systems
- Provides timely attention to all internal helpdesk requests for local and remote based users
- Assesses the validity of the requests as they arrive, ensures the details within the ticket are complete, and that the impact and criticality of the issue is correctly assessed. Does their best to resolve the issue
- Re-assigns and/or escalates requests as appropriate
- Performs daily ticket maintenance and management. Follows up on requests and annotates tickets as appropriate with progress and status. Ensures the requestor stays informed
- Deploys end user workstations and accessories for new hires; performs hardware refreshes
- Assists in the support, monitoring, testing, and troubleshooting of user, conference room equipment, telephony, and computer hardware and software problems within THE TRADE DESK enterprise, including all custom and commercial applications. Collaborates with peers and escalates as appropriate
- Maintains, upgrades, or replaces hardware and application software to meet business needs. Pays special attention to time sensitive business requests and makes smart decisions to ensure minimal user impact in their regular workday
- Assists with planned maintenance; performs user adds, moves, and changes
- Repairs, cleans, and maintains hardware and other equipment as needed
- Provides initial incident response for unplanned system outages. Sends out notifications and engages the relevant THE TRADE DESK personnel as appropriate
- Participates in the creation and maintenance of documentation, work instructions, and configuration standards
- Assists with basic maintenance and support for user account administration, e-mail, VPN, telephony, cloud-based file sharing, meeting collaboration software, print/fax, endpoint security, and all other THE TRADE DESK systems
- Assists with key meeting coordination and support of collaboration and voice systems
- Makes pragmatic recommendations on system and process enhancements
- Assists with controlling hardware, software, and telephone inventory
- Responsible for knowing and complying with applicable ITIL processes, information security, regulatory compliance, and other process requirements as they apply to their area of responsibility
- Other duties as assigned
Our take
Effective advertising in the digital age is almost impossible without the use of data to drive targeting, with first-party data commonly being used for such purposes. However, making use of such data can be difficult without the right analytic tools, and executing advertisement campaigns that make use of it can be even more challenging.
The Trade Desk provides a demand-side marketplace for building digital media campaigns, allowing businesses to plan and buy digital media, harness the power of their data, and customize publishing through APIs. The marketplace partners with over 225 data, inventory, brand safety, and publisher businesses to provide its services, whilst offering expert digital marketing advice and an e-learning platform called Edge Academy.
Whilst other advertisement marketplaces are available to businesses, The Trade Desk stands out with its approach of not only providing companies with the business partnerships they need but also advising and educating them on how to utilize them effectively. Its latest offering, Galileo, enables advertisers to onboard and activate their first-party data quickly and easily, bringing direct integrations with CRM, CDP and clean room providers, including Adobe, Amazon Web Services, Habu, InfoSum, LiveRamp, Salesforce and Snowflake.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2016
$60m
SERIES C
Feb 2014
$20m
SERIES B
Total funding: $82.5m
Company HQ
Downtown Ventura, Ventura, CA
Leadership
Jeff Green
(Founder & CEO)Previously founded King of Search and served as the COO of Ad Exchange at AdECN/Microsoft.
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