Senior Customer Success Manager, Apollo
$152.2-179k
OTE
+ Equity
More information about location
GraphQL developer platform
Posted today
GraphQL developer platform
201-500 employees
Posted today
$152.2-179k
OTE
+ Equity
More information about location
201-500 employees
Company mission
To make application development easier, better, and accessible to more people by building open source tools and commercial services.
Role
Who you are
- Strong technical value-selling skills with a proven ability to align solutions with customer needs
- Expertise in program and delivery management to drive tangible impact
- Experience in stakeholder management, ensuring alignment across technical and business teams
- Understanding of API architecture principles and cloud migration best practices
- Demonstrated ability to work with teams executing complex technical implementations
- Background in account relationship management, storytelling, and selling success narratives
- Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
- Strong proficiency in API deployment and prototype development
- Ability to assess and review Build/Value management and BVA processes
- Expertise in tracking health signals and managing retention strategies within customer plans
- Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions
- Experience acting as a product owner
- Proven ability to scope, execute, and evaluate high-impact technical projects
What the job involves
- Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Customer Success Manager. If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team
- Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
- Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
- Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
- Provide guidance on API architecture best practices and cloud migration strategies
- Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
- Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value
Our take
Apollo provides technology to help startups and enterprises build apps using GraphQL. It provides the data graph layer connecting modern apps to the cloud, and is the industry standard implementation for GraphQL.
Apollo claims that GraphQL wins out over competing REST APIs by offering a slicker, more bug-resistant service that does not require complex data fetching code. Certainly, the benefits of GraphQL become apparent with more complex web services or mobile applications, and this is the direction in which companies are increasingly headed as business shifts online. As such, it is unsurprising that Apollo count PayPal, New York Times, and Walmart among a roster of high-profile clients.
In recent years, Apollo has shifted online and its products are in high demand. Due to this, the company has both the resources and the strong industry reputation to continue offering it at the highest grade. Its 2022 launch of "Supergraph", a software layer designed to unify disparate data feeds and create one source for front-end developers, is a good demonstration of the company's continued dedication to innovating.
Steph
Company Specialist at Welcome to the Jungle
Insights
126% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2021
$130m
SERIES D
Jun 2019
$22m
SERIES C
Total funding: $183.2m
Company benefits
- Flexible working hours
- Generous time off
- Parental leave
- Medical, Dental, Vision, Life, and Disability insurance
- 401(k)
- Work from home opportunities
- Virtual “coffee chats” and team lunches, and an AV setup specifically tailored for remote experience
- Everyone-in-town weeks, where we fly all of our Apollo employees to San Francisco for an action packed week of work and play
Company HQ
SoMa, San Francisco, CA
Leadership
Geoff Schmidt
(CEO)Co-founder & CEO of Meteor Development group and former software engineer at Asana.
Matt DeBergalis
(CTO)Founder of ActBlue and Meteor Development group. Former Engineer at NetApp. MSc in Electrical Engineering and Computer Science at MIT.
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