Product Operations Analyst, Arine
$100-120k
More information about location
2-3 days a week in office
Comprehensive medication management
Be an early applicant
Comprehensive medication management
201-500 employees
Be an early applicant
$100-120k
More information about location
2-3 days a week in office
201-500 employees
Company mission
To ensure that every individual receives the safest, most effective and most appropriate treatment for their unique and evolving healthcare needs.
Role
Who you are
- 2+ years of experience in product management, product operations, project management, or a related role
- Familiarity with Customer Success, Support, Technical Account Management, and Clinical Care team workflows is a plus
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent written communication skills for creating clear and actionable tickets
- Proficiency in tools like JIRA, Asana, or similar project management platforms
- Analytical mindset with the ability to track and report on performance metrics
- Collaborative team player who thrives in cross-functional environments
- Proactive problem-solver with attention to detail
- Travel and Other Information:
- Ability to commute to our office on Market Street in San Francisco at least 2-3 days/week
- Travel up to 10%
- Remote Work Requirements:
- An established private work area that ensures information privacy
- A stable high-speed internet connection for remote work
What the job involves
- We are seeking a highly organized and detail-oriented Product Operations Analyst to support our Customer Success, Support, Technical Account Managers, and Clinical Care teams.
- This role will report to the Product team and will be instrumental in helping these teams streamline their workflows by organizing backlogs, creating actionable tickets, and ensuring all requirements and acceptance criteria are clearly defined. If you thrive in a collaborative environment and have a passion for operational excellence, we want to hear from you!
- Collaborate with Customer Success, Support, and Clinical Care teams to regularly review and prioritize their backlogs
- Ensure backlogs are well-organized and aligned with the broader product roadmap
- Translate team needs into actionable tickets with clear requirements and detailed acceptance criteria
- Maintain consistency in ticket formatting to improve clarity and execution
- Act as a liaison between teams to ensure alignment on priorities and timelines
- Facilitate regular backlog grooming sessions to address blockers and refine requirements
- Identify opportunities for improving workflows across the supported teams
- Develop templates, tools, or processes to enhance ticket creation and backlog management efficiency
- Track progress on ticket resolution and backlog reduction
- Provide regular updates to stakeholders on key metrics and outcomes
- Track product KPIs to roll up to company objectives
Our take
Medication mismanagement costs the healthcare industry a huge amount of money every year, and what's more, it has a significant impact on patient outcomes. Arine solves this problem with its comprehensive medication management solutions.
Arine was founded by an experienced team of health experts and senior developers, whose joint expertise has shaped the platform considerably. Arine improves ROI for health plan providers, while improving patient satisfaction and reducing readmission rates. Confidence in Arine's tech is riding high in the industry, with the company raising an impressive amount of funding since its launch.
The health plan industry is changing rapidly, with many startups looking to disrupt outdated processes. However, Arine's considerable impact, financial backing and naming on the Inc 5000's 2024 list of fastest-growing private companies is a testament to its continued scalability.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2022
$18.5m
SERIES B
Oct 2021
$11m
SERIES A
Total funding: $29.5m
Company benefits
- Medical, dental & vision Insurance
- Flexible vacation
- Arine's 401k or Roth 401k benefit
- Remote
Company HQ
Financial District, San Francisco, CA
Leadership
Yoona Kim
(Co-Founder & CEO)Was Associate Director of Health Economics & Outcomes Research at Gilead Sciences. Also served as Head of Clinical Modeling & Analytics at Proteus Digital Health.
Penjit Moorhead
(Co-Founder & CTO)Worked as a Senior Developer Analyst at Lehman Brothers, and was a Senior Software Developer at Stanford Linear Accelerator Center. Then joined Proteus Digital Health as a Data Scientist.
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