Growth Coordinator, SonderMind
This is a non-exempt, hourly position with a pay rate of $25.00 per hour
In-person and online therapy platform
Be an early applicant
In-person and online therapy platform
501-1000 employees
Be an early applicant
This is a non-exempt, hourly position with a pay rate of $25.00 per hour
501-1000 employees
Company mission
To improve individuals' mental and behavioral health to create a happier and healthier world.
Role
Who you are
- Self-starter excited about working at a fast-paced startup
- You’re intellectually curious and naturally pull the string until you find the answer
- Ability to communicate and present issues and needs clearly
- Comfortable talking with customers via phone or email
- Flexible to support a variety of tasks and dynamic demands
- Have a customer-first mentality and operate with the utmost professionalism
- Organized with ability to clearly document and track asks and deliver against known timelines to partners
What the job involves
- Interested in strategy, operations, customer experience, and product development in a fast-paced entrepreneurial environment? Join SonderMind's Enterprise team as we build and scale strategic partnerships. You'll be a critical part of the company’s strategic growth plan, supporting partnerships process improvement, process execution, and piloting new initiatives
- As a Growth Coordinator, you’ll have the opportunity to work with some of the most interesting companies in healthcare as we collectively redesign the mental health industry
- Your role will be instrumental to the collective success of SonderMind and our partners. We’re looking for someone who is customer-obsessed and sees both clear and hidden opportunities to serve to unlock value for our partners
- From implementation to reporting, you’ll support our Integrations team to ensure we are delivering an exceptional client experience
- Support Account Managers in day-to-day execution of multiple partner accounts
- Deliver exceptional client experience while supporting client success needs
- Conduct research to support partnership strategy and engagement
- Support report development for account managers
- Conduct outbound calls, emails, and other customer engagement activities
- Execute other administrative activities that may be needed to deliver an exceptional partner experience
- What does success look like?
- Account processes and support actions run smoothly
- You understand the business processes for partner accounts and execute them successfully meeting required SLAs
- Account Managers are well prepared and supported in partnership functions
Our take
Demand for mental health services in the U.S. is soaring, yet therapeutic services are generally expensive, uniform, and hard to access for the majority of people. This is mainly due to the fact that most mental health practitioners don't accept insurance or work within a healthcare infrastructure.
SonderMind tackles the shortage of accessible mental health services by providing a digital network that matches the specific needs of patients with mental health specialists. What's more, the patient’s insurance coverage network is considered when determining a match, allowing users to find personalized therapeutic services that fit within their budget.
In addition to its therapy recommendation service, Sondermind also provides tools for therapy booking, organization, and billing. Ultimately, the startup has taken an interesting stance within the therapy landscape by focusing on providing personalized and easy-to-use booking services that are flexible within different budgets and insurance plans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$150m
SERIES C
Apr 2020
$27m
SERIES B
Total funding: $183.2m
Company benefits
- We work to support our employees wherever they are in life
- We offer health, vision, dental, disability, and mental health coverage
- And beyond that, you're required to take at least three weeks of PTO each year!
Company HQ
Cherry Creek, Denver, CO
Leadership
Mark Frank
(CEO & Co-Founder)Co-founded SafeImageMD in 2012. Former Chairman on the Board of Directors for AfterOurs Urgent Care prior to co-founding SonderMind.
Shouvick Mukherjee
(CTO & Co-Founder)They have extensive experience in engineering and have held many VP roles in various companies, including Yahoo and Walmart eCommerce.
Salary benchmarks
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