Senior Product Manager, Included Health
Guide
$156.2-232.4k
Plus equity
Digital healthcare provider
Job no longer available
Digital healthcare provider
1001+ employees
Job no longer available
$156.2-232.4k
Plus equity
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- 6+ years of experience as a Product Manager working on consumer-facing products, with a strong track record of delivering high-impact products throughout the lifecycle
- 6+ years experience working with engineering, design, data science, and cross-functional partners and domain experts to develop software products and technologies
- You have successfully led conception and launch of new products to a large number of users, and driven continuous improvement in product experiences using feedback and data
- You are exceptional at blending technology and human service into product experiences that scale, and designing experiences and the tools or solutions that enable them
- You have a strong point of view about what makes products great, informed by hands-on study of your product area, product sense, and understanding of the business
- You excel in highly collaborative environments and projects and have a strong track record of building trust with stakeholders. You are a quick study and active listener
- You embrace ambiguity and enjoy breaking down complex opportunities into elegant solutions
- You have deep empathy for end users, and keep them and their needs at the center of the product
- You have strong analytical skills, critical thinking, and experience defining and measuring product goals and metrics
- You are a clear communicator with excellent written, verbal communication, and presentation skills
- You believe that the way that people receive healthcare can and should be better, and will bring passion and optimism to the work you do
What the job involves
- We are looking for a senior product manager to scale the delivery of exceptional answers and guidance to our members
- This includes helping people find a high-quality doctor for individual needs as well as understanding and taking advantage of their coverage and insurance
- This spans self-serve as well as human-in-the-loop experiences, inclusive of member-facing features as well as the tools and platforms our internal teams use to enable that
- The ideal candidate is passionate about building consumer experience that users love
- They know how to blend the human touch and technology into exceptional experiences that scale
- Experience leading zero to one product development, as well as improving existing experiences, is a must
- A passion for working closely with a diverse team of cross-functional partners who are experts in their domains is critical
- This Product Manager can cut through ambiguity and understands the work that goes into making complex things simple
- They have strong product fundamentals and understand the impact technology can have on people’s lives and are excited to apply their skills in healthcare
- Develop and execute a portfolio of features that make it easy to get the right answers to financial, administrative and clinical questions
- Work cross-functionally with design, engineering, data science, clinical, care, general managers, and other cross-functional partners to define member-centric experiences that scale
- Lead end-to-end product development for your area, including ideation, research, design, requirements definition, metrics specification, development, launch and iteration to craft quality product and service experiences and the tools that enable them
- Partner to define, implement, and rigorously monitor metrics and feedback cycles that quantify and describe the performance of the product areas you lead. Use these to identify where to focus next
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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