Senior Staff Product Manager, ServiceNow
AI Experiences
$187.6-328.3k
+ Equity (if applicable) + Variable/Incentive Compensation + ESPP
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$187.6-328.3k
+ Equity (if applicable) + Variable/Incentive Compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- If you enjoy learning, growing and making an impact, you will love being in this role
- Experience: 8+ years in product management, with 5+ years in AI, machine learning, conversational AI, and enterprise search
- Storytelling Ability: You excel at translating data and insights into compelling narratives for technical and non-technical audiences
- Personalized AI Expertise: Experience designing and delivering conversational AI solutions with a focus on personalization, NLU, and predictive capabilities
- Enterprise Search Expertise: Proven ability to design and deliver enterprise search solutions, including relevance tuning and contextual search optimization
- Stakeholder Management: Demonstrated experience building strong partnerships with stakeholders and delivering tailored solutions for diverse audiences
- Analytical Skills: Proficiency with analytics tools and the ability to use data to inform decisions, optimize experiences, and measure success
- Technical Acumen: Deep understanding of AI/ML, conversational AI, NLU, enterprise search technologies, and intelligent workflow orchestration
- Communication Skills: Strong verbal and written communication skills, with experience presenting to senior leaders and leading cross-functional teams
- Problem-Solving Mindset: Ability to navigate ambiguity and develop innovative, user-centered solutions for complex challenges
What the job involves
- You get exposure to every facet of the enterprise and can make a meaningful impact on both the business and on the people who work here
- You will face new obstacles and priorities every day, which can be invigorating and push the boundaries of your thought process
- ServiceNow is seeking a Senior Staff AI Experience Product Manager to guide the development of intelligent, AI-driven experiences, including personalized conversational AI and enterprise search solutions, that optimize and orchestrate workflows
- In this role, you will define how our platform leverages AI and machine learning to enhance user journeys, streamline actions, and deliver intuitive, personalized interactions
- You will build strong partnerships with stakeholders across the organization to deliver tailored AI-powered solutions for their audiences and present your vision and results to senior leadership
- Partner with Engineers, Analysts, and Designers to redefine the future of work through intelligent workflows, search, and conversational AI experiences
- Personalized Conversational AI Experiences: Design and implement AI-driven conversational solutions that provide personalized, context-aware interactions for users
- Use natural language understanding (NLU) and machine learning to enhance communication, predict user needs, and deliver proactive assistance
- Enterprise Search Development: Guide the development of enterprise search experiences that deliver fast, accurate, and contextually relevant results
- Use AI/ML to improve search relevance, streamline knowledge discovery, and integrate search capabilities with conversational interfaces
- Stakeholder Management & Partnership Building: Cultivate strong relationships with stakeholders, acting as a respected partner to align on goals and deliver personalized AI-powered experiences tailored to specific audiences
- Intelligent Workflow Orchestration: Design and optimize AI-powered workflows that integrate conversational AI, enterprise search, and agent-based systems to streamline complex user interactions and improve productivity
- Storytelling with Data: Use data to tell the story of AI's impact on user journeys, personalized conversations, and workflow optimization
- Break down complex journeys into measurable insights that demonstrate the value of your solutions
- Cross-Functional Collaboration: Partner with Engineering, Design, and Analytics teams to conceptualize, prototype, and deliver scalable, intuitive AI-driven experiences
- Ensure enterprise search, conversational AI, and workflow solutions align with ServiceNow’s broader platform goals
- Experience Mapping & Optimization: Map and refine end-to-end user workflows, focusing on how personalized conversational AI, enterprise search, and intelligent workflows create seamless, user-friendly experiences
- Product Vision & Roadmapping: Develop and communicate a clear vision for personalized conversational AI, enterprise search, and intelligent workflows on the ServiceNow platform
- Maintain a strategic roadmap aligned with organizational goals
- User Advocacy & Feedback Loop: Advocate for users by gathering feedback from customers, internal teams, and external partners
- Use insights to refine and continuously improve AI-driven experiences
- Executive Presentations & Communication: Present product vision, strategy, and results to senior leaders across the organization
- Clearly articulate the value of personalized conversational AI and other AI solutions to ensure alignment and support
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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