Social Media Manager, Sendbird
$100-118k
3 days a week in office (San Mateo, CA)
Messaging-as-a-service API
Be an early applicant
Messaging-as-a-service API
201-500 employees
Be an early applicant
$100-118k
3 days a week in office (San Mateo, CA)
201-500 employees
Company mission
Sendbird's mission is to build connections in a digital world.
Role
Who you are
- You have 4+ years of experience and familiar with B2B technology, AI, or SaaS industries
- You are creative and bring a builder’s mindset. You’re excited to test ideas, explore new content formats, and learn what works through experimentation
- You are reliable and take ownership of your work. You follow through on commitments, communicate clearly, and thrive with minimal oversight
- You have strong instincts for writing effective content. You can distill technical or abstract ideas into engaging, well-crafted social posts
- You know how to collaborate with stakeholders across functions. You are comfortable interpreting feedback and translating vague input into clear, high-quality output
- You take initiative and think proactively. You identify opportunities, manage your own timeline, and help drive programs forward independently
- You have used Sprout Social or similar platforms and may have experience launching or managing employee advocacy programs
- You are comfortable working across time zones and collaborating with global teams. Our design team is based in Korea, so experience working interculturally is a plus
What the job involves
- This is a temporary full-time position for a 6-month engagement with the possibility of conversion to a permanent full-time position, depending on company need and individual performance
- Sendbird is looking for a sharp, creative, and self-driven Social Media Manager to take full ownership of our LinkedIn and other social channels (Twitter/X, YouTube, etc)
- You’ll lead our employee advocacy efforts, manage Sprout Social end-to-end, and activate Sendbird’s thought leadership machine across platforms
- You’ll be the go-to person for all things social: Responsible for both execution and experimentation
- From spotlighting our AI Agent product to amplifying executive voices, this role offers a balance of proven frameworks and wide creative runway
- You’ll work closely with marketing, design, and product leaders to shape and evolve how we show up publicly
- This is a rare opportunity to scale a B2B brand and craft compelling messaging to spotlight Sendbird as the leader in the AI Agent space
- Run Sendbird’s day-to-day social media across LinkedIn, X, and YouTube, including calendaring, posting, and reporting in-platform
- Launch and lead the employee advocacy program in Sprout Social, driving employee engagement and content amplification
- Run the thought leadership program and help executives and subject matter experts build a distinct voice on LinkedIn
- Interpret stakeholder inputs to create post ideas that align with each person’s expertise and POV
- Ideate and test new social formats, tone, and channel strategies to engage the AI Agent audience
- Track and report on performance metrics like post engagement, follower growth, employee participation, and LinkedIn analytics
- Work cross-functionally to elevate key launches, company news, and thought leadership across social
- Monitor trends and bring fresh, creative content ideas
- Uphold the brand voice, visual guidelines, and the Sendbird tone across platforms
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, & optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Sendbird Live, combining livestream with chat to enable companies to create new and engaging experiences from a single tool.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- All-in-one wellness benefit (Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles)
- Access to the Modern Health platform
- Paid holidays, accrued vacation and sick leave
- Paid volunteer time off
- Family or paternal leave
- We’ll pay for you to learn a new language with our global citizenship benefit
- Birthday off
Company HQ
Downtown, San Mateo, CA
Leadership
Brandon Jeon
(Head of Quality Engineering)Internet executive with over 14 years of experience, including technical sales, product management, project management, and engineering. Programming since the age of 9; they developed and launched Korea's first game portal game.korea.com at age 20.
Forest Lee
(Head of Design)Forest specializes in UI/UX and graphic design for apps/services, but also has extensive experience creating printed designs, CI/BI, and design goods. They developed over 10 different apps across two startups, 4 of which won #1 in lifestyle category on the AppStore.
Harry Kim
(Chief Architect)Harry has been working in IT fields since 2006 after graduated from Monash University with a BS in Computer Science and started their career with network security company. Harry also has experienced software development of broad IT fields including search engine, social network game, 3D mobile game and mobile SNS.
John S. Kim
(CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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