Senior Solutions Engineer, People Data Labs

• Data as a Service (DaaS) is not for first-time closers or those without 3+ years of selling experience
• Experience with a more technical product or one with a significant API component allows for an easier transition into the data space
• Proficient in Python, SQL, and Big Data, with a strong ability to advise customers on tech stack architecture for Big Data and work with Rest APIs, including understanding their backend and inner workings
• Capable of interpreting complex code for less technical team members and customers, and articulating said code and the benefits of its outcome//data
• Critical thinking skills with the ability to dissect complex technical challenges and develop innovative solutions when standard approaches fall short. Must be comfortable navigating ambiguity and thinking outside conventional parameters
• Demonstrates resourcefulness and a “Scrappy” problem-solving mindset
• The ability to creatively use available tools, data, and other resources to deliver results
• Committed to customer advocacy and delivering outstanding customer experiences
• Proven history in building successful customer relationships, identifying and addressing their needs with effective solutions, and operating with technical autonomy
• Collaborative role involving co-ownership with Customer Success Managers and Data Consultants, focusing on the entire customer lifecycle and building trusted advisor relationships through technical excellence and empathy, particularly for developers or those with a deep understanding of developer needs
• If you love data, get energized working with customers, and aren’t afraid to tell your teammates and customers alike when they aren’t on the right track, this might just be the role for you

Desirable

• We are looking for individuals who can balance extreme ownership with a “one-team, one-dream” mindset. Our customers are trying to solve complex problems, and we only help them achieve their goals as a team
• Our SEs deliver exceptional data evaluation experiences to our customers because they truly are the best in the biz
• Act as a key technical expert and trusted advisor for the sales team, customers, and partners, with the goal of helping our customers achieve their goals with data
• Be an accessible technical translator for our customers who are buying data for the first time as well as the non-technical business stakeholders for our more sophisticated data buyers
• Own our incredibly important data evaluation process for all new business opportunities in your book of business (new logos and upsells)
• Support technical support questions and needs that are beyond the technical capabilities of our Customer Success Team
• Live and breathe customer feedback to help improve our processes, customer experience, and most importantly, the quality of our data
• Contribute to internal and external thought leadership opportunities, cementing your role as a consultant and advisor to our employees and customers