Technical Account Manager, Retool

Dedicated

£81.6-138k

Base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles

SQL

JavaScript

Senior level

London

3+ days a week in office (Kings Cross, London )

Low-code internal tools building software

Job no longer available

Low-code internal tools building software

201-500 employees

B2BInternal toolsSaaSProduct ManagementNo-Code

Job no longer available

£81.6-138k

Base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles

SQL

JavaScript

Senior level

London

3+ days a week in office (Kings Cross, London )

201-500 employees

B2BInternal toolsSaaSProduct ManagementNo-Code

Company mission

Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.

Job

Company

Role

Who you are

5+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant
2+ years as a software engineer or developer
Computer Science degree or experience building applications with SQL, Javascript, and APIs
Familiarity with both front-end and back-end development concepts
Ability to navigate and solve open-ended technical challenges in dynamic environments
Proven capability to address technical concerns and provide solutions in real-time customer discussions
Exceptional written and verbal communication skills

What the job involves

Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts
With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool
From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers
As a TAM, you'll collaborate with a dedicated team, including account executives, professional services, sales engineers, and support engineers
Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool
Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business
Establish regular touchpoints to review customer usage, health, and expansion opportunities
Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies
Document customer use cases and success stories for case studies, testimonials, and EBRs
Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution
Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives
Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts
Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams
Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training
Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources
Contribute to the growth and development of the TAM team by participating in the hiring process

Salary benchmarks

Our take

Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.

For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.

Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

38% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Jul 2022

$45m

SERIES C

Dec 2021

$20m

SERIES C

Total funding: $165.2m

Company benefits

Competitive healthcare, dental and vision benefits
Breakfast, lunch and dinner at our San Francisco and New York offices
$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
$1,000 work-from-home-setup stipend
Flexible PTO
Family planning support and paid parental leave
401(k) Matching
Mental health and wellness benefits

Company HQ

Civic Center, San Francisco, CA

Leadership

David Hsu

(CEO)

David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.

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