Product Manager, Progyny
Member Experience
$120-135k
+ Company equity + Bonus program. Salary range is applicable to New York only and may vary for other locations
More information about location
Fertility benefits management company
Be an early applicant
Fertility benefits management company
501-1000 employees
Be an early applicant
$120-135k
+ Company equity + Bonus program. Salary range is applicable to New York only and may vary for other locations
More information about location
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- 3-5 years of experience working as a product manager in healthcare for consumer or B2B2C digital experiences (web and mobile)
- Ability to balance stakeholder needs with business goals and prioritize effectively across competing demands
- Experience using both quantitative and qualitative insights to inform product decisions
- Familiarity with contact centers and contact center performance metrics
- Experience managing backlogs and breaking down strategic goals into actionable, high-impact deliverables
- Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems
- Comfortable working in a fast-paced, agile environment with attention to detail and ability to manage multiple priorities
- Experience with product, design and project management tools such as Jira, Miro, Figma, Lucid, and Product Board
- Experience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etc
- Bachelor degree in a related field (e.g. Engineering, Computer Science, Business, or Analytics)
- Curious, adaptable, and user-obsessed, with a genuine passion for improving experiences that empower members on their health journey
- This is not a digital nomad or remote international position; candidates must be based in the United States
What the job involves
- The Product Manager, Member Experience will help shape and execute key initiatives that enhance both Progyny’s digital and high-touch member experience, driving higher engagement, satisfaction and utilization across our products
- This role focuses on optimizing member touchpoints across the full journey for Progyny’s millions of members
- You will collaborate closely with Product leads across our family building and women’s health solutions and partner cross-functionally with Member Services, Member Growth Marketing, and Data & Analytics to ensure Progyny’s digital ecosystem delivers an exceptional experience that supports improved member outcomes and business results
- Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines
- Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile
- Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience
- Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset
- Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights
- Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions
- Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labor market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has recently expanded its provider network to encompass reproductive urologists (RU), recognizing the significance of male-factor infertility which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. by fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionizing reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company HQ
Garment District, New York, NY
Leadership
Pete Anevski
(CEO, not founder)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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