Key Account Manager, Jobber

$100k

OTE

$60k

BASE

Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE

Junior and Mid level

Remote in Canada

Job tracking & customer management

Job no longer available

Job tracking & customer management

501-1000 employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Job no longer available

$100k

OTE

$60k

BASE

Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE

Junior and Mid level

Remote in Canada

501-1000 employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Company mission

To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.

Job

Company

Role

Who you are

Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
Proven track record of over-achieving and exceeding revenue targets and retention goals
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Client-focused consultative mindset
Proficiency with the challenger sales methodology

What the job involves

Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful
Reporting to the Manager, Key Account Management, you will be responsible for managing and growing a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV)
You will act as a trusted advisor and consultant to your clients, helping them achieve their business goals and maximize the value of Jobber's solutions
You will also play a key role in building a new department within Jobber, focused on delivering high-level customer outcomes for our largest clients
Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, increasing payment processing volume, building relationships with customers and addressing pain points
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members

Our take

For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.

Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.

What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 7 rounds)

Jan 2023

$100m

SERIES D

Jan 2021

$60m

GROWTH EQUITY VC

Total funding: $185.8m

Company benefits

Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
Health spending and wellness accounts to help with expenses not covered by traditional benefits.
Equity and RRSP matching of up to 3% of your annual salary.
Your birthday off!
Parental leave—complete with top-ups for up to 8 weeks.
Monthly snack box program with plenty of options for that afternoon pick-me-up.
Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
Continuous 1:1’s and honest feedback.
A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
Hybrid work model.
Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
Monthly home office allowance and a one-time stipend to help equip your home office.

Company HQ

Downtown, Edmonton, AB

Leadership

Sam Pillar

(CEO)

Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.

Forrest Zeisler

(CTO)

Experienced Developer, with a degree in Engineering from the University of Alberta.

Share this job

View 25 more jobs at Jobber