Site Reliability Engineer Lead, Nexthink
$174-272k
+ Stock Options
More information about location
Digital employee experience management
Posted today
Digital employee experience management
501-1000 employees
Posted today
$174-272k
+ Stock Options
More information about location
501-1000 employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- The ideal candidate will have extensive experience in both software engineering and systems administration, with a strong understanding of FedRAMP concepts, requirements and security practices
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
- 5+ years of experience in site reliability engineering, DevOps, or a related role, with at least 2 years in a leadership or managerial position
- Proficiency in cloud platforms (AWS, Azure, GCP) and cloud-native services
- Strong scripting and programming skills (Python, Bash, Go, or similar)
- Experience with Infrastructure as Code (IaC) tools such as Terraform, CrossPlane, CloudFormation, or Ansible
- Knowledge of containerization and orchestration (Docker, Kubernetes)
- Familiarity with CI/CD pipelines and tools (Jenkins, GitLab, GitHub, etc.)
- In-depth knowledge of FedRAMP requirements and best practices
- Experience with security tools and practices (SIEM, IDS/IPS, firewalls)
- Understanding of network security, encryption, and secure software development practices
- Ability to collaborate with and foster effective communication with global engineering teams in EU and India timezones
What the job involves
- Nexthink is looking for a Lead Site Reliability Engineer who is passionate about building and running a high-performance cloud platform and enabling best-in-class site reliability and operations practices
- This role will support US-based operations generally, but will in addition focus on enabling Nexthink to deliver to the US Public Sector market, in particular a FedRAMP Moderate offering
- The candidate will drive the development of modern, cloud-native SRE processes and the management and operations for Nexthink’s multi-tenant, microservices-based cloud platform
- The platform has multiple instances deployed across the globe
- This role involves working closely with cross-functional teams to integrate reliability and security into our systems, ensuring they meet federal security standards
- Lead, mentor, and develop a team of US-based Site Reliability Engineers
- Foster a culture of continuous improvement, collaboration, and innovation
- Oversee the design, deployment, and management of scalable and secure cloud infrastructure
- Drive automation of infrastructure provisioning, configuration, and management using Infrastructure as Code (IaC) tools
- Develop and maintain comprehensive monitoring, logging, and alerting systems to ensure high availability and performance
- Lead efforts in performance tuning and optimization for applications and infrastructure
- Ensure implementation and maintenance of security controls and best practices to achieve FedRAMP compliance
- Conduct and oversee regular security assessments, vulnerability scans, and penetration testing
- Collaborate with the compliance team to prepare for and respond to FedRAMP audits
- Lead incident management efforts, ensuring rapid resolution and thorough root cause analysis
- Develop and implement strategies for improving incident response and minimizing downtime
- Work closely with development, operations, and security teams to integrate reliability and security into the software development lifecycle
- Communicate effectively with stakeholders, providing regular updates on system performance, reliability, and compliance status
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Prilly, VD
Leadership
Pedro Bados
(CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
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