Senior Program Manager of Design Operations, Cisco Meraki
Network Products and AI
$160.3-194.1k
+ Annual Bonus + Employee Stock Purchase Program
Cloud-based network platform
Job no longer available
Cloud-based network platform
1001+ employees
Job no longer available
$160.3-194.1k
+ Annual Bonus + Employee Stock Purchase Program
1001+ employees
Company mission
To simplify technology so passionate people can focus on their mission.
Role
Who you are
- Are able to balance long-term strategic thinking with near-term execution skills
- Are empathetic and self-aware, with a history of building successful working relationships
- Have a proactive approach with the ability to work through ambiguity to create detailed simple solutions. You can take vague problems, frame the challenge, identify a path forward, and drive an initiative over the finish line with some oversight
- Have a strong understanding of user-centered design methodologies and iterative development approaches
- Have a strong understanding of the agile design process, double diamond approach, and Scrum methodologies
- Collaborate easily with Designers, Researchers, Writers, Engineers, and Product Managers and are able to facilitate decisions and resolve issues respectfully
- Are certified in, or have experience with, CSPO, CSM, sAFE, methodologies and practices
- 7+ years as a UX/Design Producer, UX/Design Program Manager, Project Manager, or validated experience in a product focused organization, design consultancy or creative agency
- Experience leading UX programs within Agile methodologies with a focus on tracking and measuring Design metrics
- Experience managing workflows, program rollouts, and driving execution
- Knowledge of design process, design thinking, and user-centered design approaches
- Excellent written and verbal communication with a test-validate-iterate mentality
- Ability to convey business outcomes through design objectives to key partners
- Experience advocating for UX within groups of cross-functional collaborators
- Have a strong bias towards action and are excited to take ownership or agency
- Experience leading organizational change and navigating priorities
- Care deeply about the people you work with
What the job involves
- We’re looking for a Design Program Manager to join our growing Design Operations group supporting our Product Design teams within Meraki
- This role reports to the Head of Design Operations, and will partner with our Network Products and AI design groups
- Our DPMs support our designers through our agile design, planning, and prioritization processes
- This is a key role in assisting our Design teams and ensuring best in class product design workflows and methodologies
- You will help make our UX team more effective by applying process improvements, facilitating cross-functional collaboration, improving our planning and prioritization, while helping drive design work forward from strategy to implementation
- The DPM role is essential to creating a more consistent UX operational experience not just within Design but also in how we collaborate with our partner teams in Product and Engineering
- In this role you will work closely with Design Ops leadership and our Network Products and AI Design leaders to deliver the highest level of program management and design process support, ensuring quality and consistency across the product portfolio in all aspects of our double diamond processes
- Partner with Design Ops leadership on initiatives that impact all of Design—including resourcing strategies, sprint and scrum management, design metrics reporting, and process improvements that help us scale and operate efficiently and optimally
- Shape, drive, and document processes for effective workflows by assessing current needs and gaps within our design teams
- Support our Jira sprint practice with process documentation, scrum management, and Jira plan oversight
- Collaborate with internal and cross-functional teams to simplify, unify, and operationalize planning, organization, and prioritization processes
- Coordinate periodic reporting on team output, quality measurements, and efficiency improvements, manage work plans, analyze data, and ensure recommendations are effectively implemented
- Collaborate with partner teams within Product and Engineering to facilitate improvements and efficiencies within the greater product development process
- Support the development of capacity planning, scoping, and roadmap planning standards within our Design teams
- Support overarching planning processes (e.g. design team ratios, objectives and key results, capacity and utilization rates) to ensure headcount staffing and contractor resourcing plan meets the larger needs of the design team
- Collaborate with UX and Design Operations team leadership to plan, prioritize, and deploy operational changes within the team
- Collaborate with Design Ops leadership and other Design Program Managers (DPMs) to ensure consistency in overarching ways-of-working to drive successful program delivery
- Facilitate key design rituals such as backlog grooming, standup, sprint kickoff, and retros
Our take
Cisco Meraki, formed from the acquisition of Meraki by Cisco in 2012, is an industry-leading cloud-managed IT company. Its technology provides unified management of mobile devices, Macs, PCs, and entire networks, all from a centralised dashboard.
Originally founded in 2006, Meraki's transformation to Cisco Meraki allowed it to reach more than 2 million active networks, and over 7 million devices globally, on top of gaining the strength of Cisco’s resources. The company has kept pace with the rise of hybrid workforces and multi-cloud environments with its Secure Access Service Edge (SASE) offering, which bridges networking and security so that workers have seamless, secure access wherever they are working from.
Operating in a growing industry, there is plenty of opportunity for Cisco Meraki to expand its operations, and to further develop its offerings. The company supports a range of clients, encompassing roughly 75% of Fortune 500 companies, and including names such as Audi, Applebee's, and Colliers International.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2012
$40m
SERIES D
Feb 2011
$15m
SERIES C
Total funding: $80m
Company HQ
Mission Bay, San Francisco, CA
Leadership
Brett Hull
(Head of Engineering (Not Founder))Previously Research Associate and Postdoctoral Associate at MIT and Software Development Intern at Lawrence Livermore National Laboratory.
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