Senior Go-to-Market Business Partner, Everlaw
Customer Experience
$140-189k
+ Equity program
More information about location
3+ days a week in office (Oakland, CA )
Unified platform for e-discovery and litigation
Open for applications
Unified platform for e-discovery and litigation
201-500 employees
Open for applications
$140-189k
+ Equity program
More information about location
3+ days a week in office (Oakland, CA )
201-500 employees
Company mission
To promote justice by illuminating truth.
Role
Who you are
- Seasoned operator. 7+ years of experience in customer success/GTM/sales strategy, operations, and/or analytics (strategy consulting, investment banking, MBA a plus)
- Data-driven decision-making. Showcasing your ability to identify the most relevant data and analyses to inform problem-solving and decision-making processes
- Data expert. Querying and scoping, analysis and modeling, summarizing, reporting, visualizing and presenting
- Effective, clear, and concise communication skills, verbal and written. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence
- Strategic, structured thinker. Strong analytical skills and business acumen. Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements
- Drive. Ability and passion to analyze, set priorities, and solve complex problems effectively and consistently
- Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels
- Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
- Comfortable working in a fast-paced environment while dealing with ambiguity
- Strong sense of craftsmanship and detail-oriented with a knack for organization
- A penchant for customer service, patience, and resourcefulness
- Proficient in Excel/Gsheet, Slides, Gainsight, Salesforce, Looker (SQL a plus)
What the job involves
- As a Sr. GTM Strategy & Operations Business Partner for Customer Experience (CX), you’ll collaborate closely with CX/CS leaders, empowering them to manage teams and drive growth at Everlaw.
- You’ll influence customer strategy and operations, including data & reporting, customer/account scoring models, retention programs, and process optimization
- As part of the GTM Strategy & Operations team, you'll work alongside CS/CX leadership, business partners, GTM Analytics, and Systems Specialists to support Customer Experience. This is an individual contributor role
- Provide CS leaders and the broader CX and company leadership an external and objective point of view on data-driven insights and performance of the business, and execute on actionable recommendations
- Build and own customer, account, and product scoring models that feed into data-driven programs and processes to drive customer retention and growth
- Drive analyses and projects to continuously optimize our CS & CX organization
- Act as trusted advisor to CS leadership on strategy & operations, with focus on data, reporting, process, and special projects, to help them run their teams most effectively
- Prioritize, project manage, and own the CS analytics roadmap and work across cross functional teams to develop data, reporting, and systems solutions
- Execute full scale transformational projects through to stakeholder and change management and comms strategy & execution
- Develop, manage, and inform overall architecture and roadmap of CS data & systems, including integrations between data & GTM systems (Salesforce, CDR), with a primary focus on the CS organization and our CS Platform ecosystem (Gainsight)
- Understand and report on the status and performance of supported teams through recurring rhythm of the business and ad hoc reporting and readouts
- Support day-to-day operations of the team either through direct support or by facilitating connections and collaboration with appropriate cross-functional teams
- Proactively identify opportunities to improve efficiency, productivity, user/customer experience GTM systems and tools
Application process
- We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals
- We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1
Our take
Everlaw builds technology to help corporations, law firms and government entities solve the toughest problems in the legal industry. The company's platform includes features to help speed up legal work, freeing up time to be spent on more value-add activities. Everlaw’s clients include 8 of the top 10 class action firms in the US and is used by state attorneys general in every state in the US.
The legaltech space is growing fast. It's a big industry where a lot of money is spent, but it has been largely untouched by technology until recently, leaving a big opportunity. The company expanded to Australia and New Zealand following a partnership with Australian e-discovery provider Adio.
Everlaw has also been testing ChatGPT since it launched as it has accelerated development and integration of of generative AI. The company is also pursuing growth for its Everlaw for Good Program, seen at the 2024 Equal Justice Conference in Detroit, appointing its first program director, enhancing its generative AI offerings, and increasing investment to dismantle barriers to justice for low-income Americans and marginalised communities in need of legal representation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2021
$202m
SERIES D
Mar 2020
$62m
SERIES C
Total funding: $298.6m
Company benefits
- Mind & Body - Everlaw cares about the whole person, and that is underscored by our health care plan. Everlaw offers employees and their dependents private health insurance which covers 100% of employee health insurance premiums and 60% of dependent premiums.
- Investing in Your Future - Everlaw believes in building for the long-term – for both our product and our employees. Everlaw enrolls employees in a pension fund upon hire where employees contribute 4% of their salary with a company match of 4%. An additional 1% comes from the UK government in the form of tax relief.
- Family Bonding - Everlaw supports growing families by ensuring employees receive 100% of their salary for up to 10 weeks for family-bonding leave, in addition to 8 weeks of fully paid leave for birthing parents.
- Everlawlidays and More - When you have a group of highly skilled, highly driven truth-finders, it’s important to build in breaks for recharging. Everlaw offers employees 20 days of paid holiday per calendar year in addition to the eight public holidays in England and Wales. Everlaw also recognises four ‘Everlawlidays’ that are designated days off for the whole company. Upon their fourth work anniversary, employees are upgraded to 23 days of holiday and to 27 days on their seventh work anniversary.
- On-Site Lunches and Snacks - Enjoy delicious daily catered lunches and sample the rotating snack and beverage selections in our London office.
- Never Stop Learning - We are committed to Everlawyers’ professional growth and encourage employees to pursue the right learning and development opportunities for wherever they are in their journey. With an annual Learning & Development stipend of £1,600, Everlawyers can attend conferences, obtain certifications, join classes and meet with career coaches.
- Giving Back - We are committed to supporting our local communities so we build in time for you to give back. In addition to time off for company-sponsored volunteer events, employees get four paid hours per quarter to volunteer at any charity recognised by the HMRC.
- Creating Community - Everlaw is filled with empowered, passionate problem solvers who like to have fun. From team dinners to holiday parties, Everlaw hosts optional company-wide bonding events regularly. Additionally, each department is given a monthly budget for activities and events planned by you and your colleagues. Events have included go-karting, escape rooms, trapeze classes and intramural sports.
Company HQ
Downtown, Oakland, CA
Leadership
AJ Shankar
(CEO)Previously a Senior Software Engineer at TheFind (acquired by Facebook).
Salary benchmarks
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