Customer Success Manager, Implicity
Heart Failure
€38-41k
Plus 10% variable based on retention and eligible for stock option
3 days a week in office (Rue du Louvre,Paris)
Universal remote monitoring platform for cardiac patients
Be an early applicant
Universal remote monitoring platform for cardiac patients
101-200 employees
Be an early applicant
€38-41k
Plus 10% variable based on retention and eligible for stock option
3 days a week in office (Rue du Louvre,Paris)
101-200 employees
Company mission
To improve clinic operations and the standard of care by harnessing the full power of data.
Role
Who you are
- Proven Track Record: You have at least one experience in Customer Success, Sales, or Account Management
- SaaS Culture: You are comfortable with complex software products
- Languages: You speak and write fluently in both French and English
- Strategic Communication: You are a confident communicator, capable of holding your own in front of senior experts. You balance active listening with the authority needed to drive change and align stakeholders in high-pressure environments
- Account Leadership & Growth: You take full ownership of your portfolio’s success. You are autonomous in navigating complex hospital organizations and possess the influence and negotiation skills to drive solution adoption and identify expansion opportunities
- Rigor & Reliability: You maintain professional excellence and high attention to detail, which is crucial when handling sensitive health data and managing complex clinical workflows
- A Note on Applying: We know the perfect candidate doesn't exist. If you believe you possess the core required experience and strongly align with this mindset, we highly encourage you to apply
What the job involves
- Artificial Intelligence & Big Data lead to paramount progresses in Healthcare, and Implicity has a leading position to shape the future of Cardiology
- Implicity created a SaaS cloud-based & AI-driven platform, that automates the cardiac remote monitoring of:
- Implanted devices, like pacemakers, defibrillators, etc
- External devices, like weight scales for instance
- Implicity remote monitoring platform was designed by Dr Arnaud Rosier, cardiologist, to provide hospitals with a complete solution to effectively monitor their patients
- Medical teams can now have a far better focus on prevention/treatment, bringing the best care at the best time, instead of struggling in admin/data burden
- No other company in the world is able to compete with their:
- Exhaustive real-time data collection / aggregation across vendors
- UX design
- Powerful algorithms, that bring the greatest support to cardiologists for diagnostics
- The predictive algorithm brings a preventive dimension to the monitoring of cardiac rhythm diseases, heart failure and other cardiovascular diseases
- And by avoiding hospitalization, Implicity meets the challenges of healthcare costs control
- To put in a nutshell, Implicity saves thousands of lives at a lesser cost… 💓🩺
- 💙 Implicity is a digital MedTech, that brings outstanding innovations to cardiologists, thanks to Big Data and Artificial Intelligence
- Thanks to our leading cardiac remote monitoring platform, it’s way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time
- At Implicity, you will find the greatest experts in data science, engineering, clinical, regulatory, IT, sales, customers success, etc. working together
- This amazing team already managed to make Implicity a clear European leader, and we will very soon do the same in the US market
- To support our rapid growth, we are looking for a Customer Success Manager (Heart Failure)
- By mastering our technology, you help them stay focused on what matters most: caring for their patients. You don’t just manage accounts, you ensure our tools deliver their full promise to save lives at scale
- Direct Report: Anne (Head of Customer Success)
- Collaboration: You will work closely with the Sales department, the Logistics team, the nurses and the Product team
- Your core mission will be to onboard, retain and grow our hospitals and private practices accounts in France:
- Manageming the entire onboarding process (in collaboration with the sales team) to train new users and ensure that they master the solution
- In charge of providing local support to customers in order to increase product adoption:
- Manageming daily requests & problem resolution
- Understanding needs and issues, and reporting them internally to dedicated teams
- Ensuring proper use of the platform and customer satisfaction
- Working in collaboration with all internal teams (tech, sales, product, nurses) so that processes are optimized and customer needs are met
- Contributing to the various cross-functional projects of the department, participating in the development of the company (data analysis, research, ad hoc projects, etc.)
- Contributing to improve our customers' experience with relevant initiatives such as external webinars
- Our Technical Environment:
- Daily Tools: Notion, Slack, Google Drive
- CS Stack: Jira, Excel, Zendesk and our internal Back-office
- Product: A complex and innovative SaaS heathcare platform
- Contract Type: Full-Time
Application process
- 📞 1st HR Contact with Astrid (Talent Acquisition) – 30-45 min (G-meet)
- 👥 Job Interview with Anne (Head of CS) – 30 min (G-meet)
- 🧠 Technical Interview with Frédérique (Lead Sales HF) & Anne (Head of CS) – 1h30 - (Remote)
- 🤖 Fit Interview with Lucie (COO) – 1 hour (On-site)
- Meet the Team – 30 min - On-site or Remote
- 📞 Reference Check & Offer (usually follows within 72 hours 🤞)
- Depending on your availability, the recruitment process should last less than 3-4 weeks
Our take
The MedTech boom has seen many innovations through the 2010s, and Implicity, a remote patient monitoring and cardiac data management company, has definitely had a clear lineage of growth since its founding in 2016.
Implicity develops software to monitor and analyze the information from pacemakers and cardiovascular devices to aid physicians and healthcare professionals through all stages of a patient’s treatment. However, maintaining growth on one product alone is hard, especially with so much MedTech competition. Implicity remedies this with its other product, a data analysis platform that uses AI and cloud technology to analyze the devices linked up to its aforementioned pacemaker and cardio health platform. Implicity leverages this data for use in patient management, clinical studies, and R&D.
Playing both fields of MedTech has diversified the draw for hospitals and companies to Implicity. It continues to update and diversify the double offering via updates to its systems with the company hoping to exemplify the continued innovation that is key to MedTech company growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2024
$2.5m
GRANT
Apr 2022
$23m
SERIES A
Total funding: $30.2m
Company HQ
North Cambridge, Cambridge, MA
Leadership
Arnaud Rosier
(Co-Founder & CEO)Currently a Cardio Electrophysiologist at Ramsay Santé Hospital. Previously a Cardiac Electrophysiologist at Groupement des Hôpitaux de l'Institut Catholique de Lille and Cardiologist at ADHP.
David Perlmutter
(Co-Founder & CIO)Previously worked in R&D at AIRTAG, as a Project Manager at HITRONETIC and as a Research Intern at CNES.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 9 more jobs at Implicity