Senior Manager of Enterprise Customer Success, Checkr
$201.3-236.9k
OTE
2-3 days a week in office
Automated background checks
Posted today
Automated background checks
1001+ employees
Posted today
$201.3-236.9k
OTE
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- Experience and Leadership: At least 6 years of experience in Customer Success, Account Management, or related roles, with a minimum of 3 years in a leadership or managerial position. Proven ability to lead, manage, and develop a high-performing team
- Problem solving: Demonstrated ability to simplify and solve complex problems using critical thinking, creative approaches, and structure. Proficient in using data and analytics to solve problems, identify systemic issues, and drive performance improvements
- Communication: Excellent written and verbal communication skills, able to articulate complex concepts clearly, adapt your communication style to different audiences, and remain approachable
- Integrity and Inclusion: Known for candor, transparency, and treating everyone with respect. Work well with people of different backgrounds, identities, values, and cultures
- Passion and Drive: Inspire others with your drive for excellence, maintain a tenacious and optimistic attitude, and care deeply about winning and your teammates
- Willingness to travel: Ability to travel domestically up to 25% for customer engagements and team meetings
What the job involves
- As a Senior Manager of Checkr’s Enterprise Customer Success team, you will lead a team of Enterprise Customer Success Managers dedicated to delivering exceptional value realization, fostering strong customer relationships, and ensuring a delightful customer experience
- You will be accountable for achieving ambitious account goals, enhancing operational efficiency, and providing exceptional leadership and mentorship to your team members
- You will collaborate closely with cross-functional professionals who thrive on collaboration, grit, and continuous learning
- Your leadership will be vital in fostering a culture of excellence, acting with integrity and transparency, and serving as a trusted advisor to your team and our customers
- You will ensure the overall health and success of Checkr’s Enterprise accounts, contributing to improved logo retention, gross dollar retention, net revenue per check, and net promoter scores
- Lead and develop a high-performing team: Recruit, mentor, and manage experienced Customer Success Managers, fostering their professional growth, encouraging decision-making, and ensuring they have the tools and support to excel
- Oversee strategic customer relationships: Ensure strategic alignment with key customers, acting as an escalation point for critical issues and fostering strong, trust-based partnerships up to VP and SVP levels within customer organizations
- Drive customer success initiatives: Develop and implement strategies to maximize customer value realization, satisfaction, and retention across your team's portfolio, looking beyond specific challenges to identify systemic improvements
- Collaborate cross-functionally: Partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs, share information openly, and drive continuous improvement
- Achieve operational excellence: Monitor team performance metrics, manage resources effectively, and ensure adherence to best practices while encouraging innovation and simplification
- Facilitate account expansion: Collaborate closely with Account Management to identify and pursue account growth and expansion opportunities, aligning with customer goals and delivering additional value
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $546.2m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company values
- Humility - We are respectful and free from arrogance. We put the success of our employees over our company and are excited to learn from each other.
- Grit - We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.
- Transparency - We trust each other to communicate the good and the bad as it relates to doing our best work. We aren’t afraid to voice our opinions and are receptive to feedback.
- Connection - We genuinely care about each other and understand that our people are our power. We celebrate our lived experiences and enjoy helping and supporting each other.
- Ownership - We strive for thoughtful impact, take pride in our work, and hold ourselves accountable. We step up and take on new challenges to help further the success of the company.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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