Client Account Executive, Abacus Insights
Healthcare data integration platform
Be an early applicant
Healthcare data integration platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To improve people's lives by breaking down these silos and liberating healthcare data to make real impact.
Role
Who you are
- The ideal candidate will bring a deep understanding of healthcare workflows, regulatory environments, and digital health technologies, acting as a trusted advisor to our clients
- Bachelor’s degree in health care administration, Computer Science, Business, or equivalent experience
- 10+ years’ experience in a client-facing role in service delivery, professional services or account management
- Demonstrated experience navigating complex customer environments to build relationships and identify account growth opportunities
- Experience in the healthcare industry with a preference of Medicare or Medicaid payer experience
- Demonstrated success driving client-facing conversations and delivering value to clients for a combination of software and services
- Strong communicator who can leverage their domain expertise effectively with the client and build working relationships. Ability to communicate succinctly and clearly, both verbally and written, across technical and non-technical audiences at multiple levels
- Analytical thinker with the ability to analyze data and translate insights into actionable strategies
- Experience drafting statements of work and service agreements
- Ability to de-escalate customer complaints
- A high level of project organization, attention to detail, and time management
- Roll up your sleeves mentality" working side-by-side with your team
- Demonstrated ability to thrive in a fast-paced, dynamic startup environment
- Occasional travel (approximately 10-15%) to the clients’ location is required
- Extra Credit: Knowledge of cloud technology, CMS interoperability mandates. and modern data technologies
What the job involves
- We are seeking a strategic and growth-mindset Client Account Executive to oversee a portfolio of high-value established clients and manage a book of business ranging between $5 million and $20 million in annual revenue.
- This role is responsible for driving client satisfaction, retention, and growth by delivering exceptional service, identifying upsell opportunities, and ensuring alignment between client business goals and our solutions
- This role requires a blend of leadership, client engagement, and strategic thinking, combined with an understanding of healthcare data and clients’ needs surrounding that data.
- The Client Account Executive must have a proven track record of managing relationships with clients, understanding clients’ needs and continually delivering value to the client.
- Own the client relationship, starting from the initial handoff from Sales through the entire lifetime of the client. Conduct regular check-ins, business reviews, and feedback sessions to ensure alignment and satisfaction
- Actively listen to client needs and goals
- Anticipate challenges and proactively offer solutions
- Advocate for the client internally while balancing business priorities. Proactively escalate issues to ensure they are getting right attention
- Drive value, ensuring clients’ needs are exceeded and that true business value is achieved
- Act as an advocate for the client, working across Abacus teams to ensure that we deliver beyond commitment
- Act as the General Manager for your accounts, responsible for growth of the accounts through delivery excellence and great engagement. Leverage data to proactively monitor client performance and use it to create an experience that surpasses the client’s expectation
- Advise as a strategic consultative partner with clients to continuously understand clients’ business goals, challenges, and evolving needs, and how Abacus can partner to meet those needs. Stay current on industry trends that may have an impact on your clients. Identify opportunities for growth and long term partnerships. Connect clients’ needs to broader organizational capabilities and product roadmaps
- Provide executive leadership to teams supporting the client, ensuring on-time, high quality delivery, and being the first escalation point to resolve issues
- Maintain client satisfaction at levels that are within expected norms and create an environment that is conducive to growing the account
- Maintain a growth mindset, identifying opportunities for growth that align with the client’s business objectives, partnering with Sales to act on those opportunities
- Lead a matrixed team covering the entire client lifecycle from contracting to support
- Deliver measurable value and outcomes through tracking KPIs / success metrics aligned with client objectives
- Cross Functional Collaboration: Partner effectively with sales, delivery (PMO client data engineering), product, and support teams. Translate client feedback into actionable insights for internal teams. Ensure alignment across all touch points in the client journey
- The Client Account Executive will be encouraged to remain current with market trends by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- This individual will be required to work with internal and external departments and able to position products, solutions, and services to be highly competitive to address market and client needs
Our take
Abacus Insights is one of many companies harnessing the explosion in healthcare data by providing intelligent solutions to the sector. Driven by AI and algorithmic machine learning, the company delivers an intuitive data platform that provides real-time insights to healthcare providers.
Competition in the burgeoning telehealth field is fierce, but Abacus Insights sets itself apart through its ability to enrich the data, apply a library of high-quality rules and use public datasets to fill in any blanks. It is also far faster than rivals, boasting a 15-minute update time against the industry average of 24 hours.
Abacus Insights now manages data for millions of unique members and consumers, transforming the way organizations harness and use information. The future looks bright for the company, given the financial backing its acquired to help it boost its platform capabilities and expand its team to meet increasing demand.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2022
$45m
SERIES D
Jun 2022
$28m
SERIES C
Total funding: $132.5m
Company benefits
- 401k: Save for your retirement with confidence, leveraging our company-sponsored plan
- Vacation: Recharge with unlimited paid time off
- Ownership: Become not only an employee but an owner of a company on a mission to imrpvoe healthcare
- Health Insurance: From Day 1, maintain peace of mind with our healthcare insurance coverage for you and your family
- Fun: Bond with your fellow teammates during company-sponsored social events
Company HQ
Financial District, Boston, MA
Leadership
Minalkumar Patel
(Founder & CEO)Previously a faculty member of Harvard Medical School.Also founded Care Management International, a smart-sourcing service for healthcare companies.
Share this job
View 9 more jobs at Abacus Insights