Customer Strategy & Operations, Candid Health
New Graduate
$90-110k
+ Equity
Travel up to 25% is possible
4 days a week in office
Healthcare revenue cycle automation software
Be an early applicant
Healthcare revenue cycle automation software
101-200 employees
Be an early applicant
$90-110k
+ Equity
Travel up to 25% is possible
4 days a week in office
101-200 employees
Company mission
To help providers focus more on care delivery and less on back office administration.
Role
Who you are
- You are graduating either fall 2026 or Spring 2027 (or recently graduated) with a Bachelor's degree from a top undergraduate program
- You have a track record of owning outcomes, not just completing assignments: in internships, research, clubs, athletics, your own business, or food service work
- You're analytical: you are excited about data and drawing insights from data
- You're a builder: when you see a broken process, your instinct is to fix the system, not work around it
- You communicate clearly and concisely in writing, on calls, and in a room full of people who know more than you
- You're coachable: you actively seek feedback, are introspective, and make changes
- You have grit: you've done hard things and didn't quit when they got uncomfortable: competitive athletics, demanding coursework, a job, starting something from scratch
- You're excited about AI and comfortable using tools like Claude, ChatGPT, Gemini, or Copilot to move faster and build things
- Healthcare experience is a plus but not required, what matters is curiosity and the drive to learn
- Example Majors We Love, Not Required
- Computer Science, Economics, Pre-Med (Human Biology, Biology, Neuroscience), Healthcare Management, Public Policy, Global Health, Finance, Mechanical Engineering, Biomedical Engineering, Statistics, Applied Math, Systems Engineering, Data Science, Finance, Entrepreneurship
What the job involves
- Candid Health is hiring multiple New Graduate Customer Strategy & Operations team members to join our team in 2027
- This is a new grad role — we're looking for sharp, driven people coming out of top undergraduate programs who want real ownership over real outcomes from day one
- In this role, you will have the opportunity to work across the customer life-cycle
- You'll own a portfolio of healthcare provider customers and be responsible for their success on the Candid platform
- That means digging into claims data to root-cause problems, leading implementations from contract to go-live, building processes that scale, and partnering with our engineering and product teams to turn customer pain points into product features and AI-powered automations
- You'll work cross-functionally with nearly every team at Candid — RCM, Support, Product, Design, Engineering, and Sales — and you'll be the voice of the customer inside the building
- This is not a rotational program where you observe for a year. You will have customers, metrics, and outcomes that are yours
- But you won't be thrown in alone, you'll be mentored by experienced operators and leaders who have built this function from scratch, and you'll join a cohort of other new grads going through the same ramp together
- Our talent comes from top companies (e.g., MBB, Lyft, Palantir, Amazon, Investment Banking) and you will get their mentorship and you'll ramp alongside a cohort of other new grads who are just as driven as you are
- We invest heavily in developing our people because the problems we're solving require it, and because we want Candid to be the place that launched your career
- Own a portfolio of customer accounts and drive their retention, expansion, and success on the Candid platform
- Dig into claims data to identify why denials are happening, where revenue is leaking, and what needs to change, then build the action plan and execute it
- Lead end-to-end implementations for new customers: map their workflows, configure the platform, coordinate across internal teams, and get them live
- Partner with Product and Forward Deployed Engineering to translate recurring customer problems into product features, workflow automations, and AI agents
- Communicate directly with customers, on calls, in writing, and in person, as their primary strategic partner at Candid
- Build and document processes that don't exist yet: SOPs, templates, playbooks, and systems that let this team scale
- Work cross-functionally every day with RCM, Customer Support, Product, Design, Engineering, and Sales
- Identify opportunities to automate manual workflows using AI tools and advocate for building them into the product
Our take
Healthcare spending in the US medical system has been ballooning for decades. Administration contributes a substantial portion to this, constituting almost three times what other developed countries spend proportionate to their healthcare budget - and taking up valuable physician hours. The detrimental impact this has on the quality and affordability of care has meant solutions are becoming urgent, and Candid Health is contributing a strong one.
The data and AI-driven platform helps healthcare providers automate the process of submitting, chasing, and appealing insurance claims. It’s regularly audited by HIPAA, helping the company dodge the tightening data protection net that’s stunted the progress of some medtech startups. Having passed this obstacle the company is running at modest capacity - the challenge now is to lock in a broader client base, which could prove challenging.
Companies like Change Healthcare and Flobotics, for example, offer automated claims submissions as part of a broader robotic process automation service for medical institutions. It may be that this holistic administrative software proves more attractive for overburdened providers. For now, however, Candid Health is gaining a respectable amount of traction and enjoyed a funding round of $29 million in 2024.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Feb 2025
$52.5m
SERIES C
Sep 2024
$29m
SERIES B
Total funding: $97.8m
Company HQ
Financial District, San Francisco, CA
Leadership
Nick Perry
(Co-Founder & CEO)A human biology graduate from Stanford, who started as an Accenture Digital consultant, before taking a role as as the forward deployed engineering lead at Palantir Technologies.
Salary benchmarks
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