Senior Product Manager, ServiceNow

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of B2B product management experience in platform or cloud infrastructure
• Experience with enterprise software, cloud architectures, or deployment platforms (familiarity with SaaS, PaaS, and IaaS models)
• Proven ability to set strategy and lead cross-functional, multi-team initiatives in complex, ambiguous, and dynamic environments
• U.S. Citizenship and located within the United States

Desirable

• ServiceNow is seeking a Senior Product Manager to own strategy and execution across our U.S. Public Sector cloud platforms — a portfolio that includes our regulated ServiceNow-hosted environments (e.g., GCC and NSC), our self-hosted and partner-operated Private Stack deployments
• In this senior individual-contributor role you will define how the ServiceNow platform operates across isolated, customer-managed, and partner-hosted environments, setting cross-domain strategy and driving parity with our commercial cloud while meeting stringent compliance, security, and sovereignty requirements
• You will shape the market point of view for regulated public sector, own multi-quarter strategy and roadmap, and directly influence the roadmap of the broader ServiceNow Platform to better serve this specialized segment of customers
• You will operate at the intersection of platform architecture, compliance, and go-to-market, leading multi-team and multi-VP programs and aligning engineering, security, GTM, legal, and partner ecosystems
• Reporting into the Regulated Markets & Public Sector product organization, you will be a key member of a team that drives the growth of ServiceNow's public sector business
• Own cross-domain product strategy and a multi-quarter roadmap across the U.S. public sector cloud portfolio, balancing parity, compliance-driven capabilities, and platform scalability across offerings
• Shape the market point of view for regulated public sector, anticipating parity blockers and validating federal, DoD, and SLED nuances (e.g., ATO, boundary, connectivity)
• Define scalable compliance and security patterns (e.g., pre-authorization guardrails) with legal, compliance, OCISO, and security teams, anticipating NIST/TLS/CMMC deltas and de-risking early
• Partner with engineering to set architecture direction across deployment models (ServiceNow-hosted, customer-managed, partner-hosted, disconnected/air-gapped), containerization, and security, identity, and connectivity approaches
• Industrialize release patterns for regulated GA — planning SCR bundles, aligning QE/SRE gates, resolving cross-team blockers, and implementing operational metrics (lead time, change-fail rate)
• Lead multi-team and multi-VP programs, influencing OCISO, legal, and infrastructure leadership to unblock delivery and align on strategy
• Design GTM motions with Legal and enable the field — positioning, FAQs, RFP responses, architecture guidance, and playbooks — to reduce sales friction across Private Stack, Pro, and sovereign offerings
• Own data-driven prioritization: balance capacity, cost, and revenue with scenario planning; tie investment to NNACV; and drive business cases and New Market Entry analysis tied to TAM and CACV
• Standardize specification and communication templates across the organization and set the documentation bar for regulated offerings; monitor competitive intelligence as an input into product strategy
• Your product portfolio:
• Regulated ServiceNow-hosted clouds — Own strategy and roadmap for offerings (e.g., GCC, NSC) supporting U.S. federal, state, local, and other regulated public sector customers, aligned to frameworks such as FedRAMP, DoD IL4/IL5, CJIS, and FIPS
• Self-hosted / Private Stack (incl. Private Stack Pro) — Own strategy for customer-managed and partner-operated deployments, driving the containerized, scalable Private Stack Pro deployment model and the official Private Stack go-to-market
• Pro & sovereign offerings — Own roadmap, packaging, and GTM strategy for Pro hosted deployments and emerging sovereign asks, including new-market entry evaluation
• Partner & ecosystem model — Define how partners deliver ServiceNow as a regulated and sovereign platform, setting operating models, certification approaches, and GTM strategy