Customer Success Manager, SmartBear
$105.5-115k
OTE
Office located in Somerville, MA
Software testing & monitoring
Job no longer available
Software testing & monitoring
501-1000 employees
Job no longer available
$105.5-115k
OTE
Office located in Somerville, MA
501-1000 employees
Company mission
To be the first choice for software development teams of all sizes – giving them tools to immediately impact the delivery of tomorrow’s applications.
Role
Who you are
- 3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role within a software or technology environment
- A strong commitment to delivering exceptional customer experiences and building long-term partnerships
- Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving customer challenges
- Proven ability to collaborate effectively with cross-functional teams including Sales, Marketing, Product, and Support
- Comfort working with software products and technologies, with the ability to learn and communicate technical concepts quickly
What the job involves
- Own and grow long-term relationships with enterprise customers, driving adoption and value realization across the SmartBear portfolio
- Act as a trusted strategic partner, aligning SmartBear solutions to customer business outcomes throughout the lifecycle
- Collaborate cross-functionally to deliver a seamless customer experience from onboarding through renewal and expansion
- Proactively engage enterprise customers to build, maintain, and expand trusted relationships across your assigned portfolio
- Position SmartBear as a strategic partner by aligning products and solutions to customer goals and driving adoption and optimization
- Monitor customer usage and health metrics, providing insights and recommendations to improve outcomes and retention
- Conduct regular business reviews to ensure value realization and strengthen executive-level relationships
- Serve as the voice of the customer, sharing insights with Sales, Renewals, Marketing, Support, and Product teams to influence product evolution and customer experience
- Partner closely with internal stakeholders on renewal and upsell opportunities to support long-term customer success
Our take
SmartBear delivers a portfolio of trusted tools to give software development teams enhanced visibility into end-to-end quality. It does this through innovative test management and automation, API development lifecycle tools and application stability APM software.
The company’s active peer-to-peer community is trusted by many millions of developers, testers and software engineers at organisations such as Adobe, FedEx, and Microsoft. The company’s adaptable software features a growing list of integrated tools, including SwaggerHub, ReadyAPI, Zephyr, TestComplete, and more.
The company has seen substantial international growth and has offices across the globe. Its partnerships with businesses such as BCT and Lemontree have further fuelled its accelerated international expansion. The company also continues to develop its suite, most recently through the integration of AI, which is supported both by internal development and the acquisition of QMetry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (1 round)
Mar 2020
$22.1m
GROWTH EQUITY VC
Total funding: $22.1m
Company benefits
- Wellness Reimbursement
- Company Sponsored Events
- Full Medical, Dental & Vision Plans
- 401k Match
- Paid Community Service Day
Company HQ
Assembly Square, Somerville, MA
Leadership
Frank Roe
(CEO)Has been with the company since 2018, serving initially as CRO before becoming CEO in 2020. Is also a Board Member at LastPass, Strategic Board Advisor at Appsurify and was VP of Sales (Cloud Apps) at Oracle.
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