Director of People Operations, Clutch
Plus competitive compensation and equity incentives
More information about location
Office located in Adelaide Street East and Evans Avenue, Toronto
Online used car sales
Be an early applicant
Online used car sales
101-200 employees
Be an early applicant
Plus competitive compensation and equity incentives
More information about location
Office located in Adelaide Street East and Evans Avenue, Toronto
101-200 employees
Company mission
To deliver a delightful car-buying experience to Canadians.
Role
Who you are
- You are hungry to develop yourself as a well-rounded HR professional and understand the diverse demands of this particular function in a start-up setting
- You are passionate about the entire employee experience from recruiting, onboarding, development, and offboarding; you have a high standard for your work with an eye for detail and best practices without sacrificing speed; and most of all, you believe in data-driven HR decisions and are able to pivot and come up with solutions based on garnered insights
- 6+ years experience in people operations working in a fast-paced environment, preferably at a start-up
- Thoughtful execution - you ask questions, do research, and take the time to build a strong foundation before diving into tactical steps
- Exceptional organizational and project management skills - you are able to keep track of a variety of work streams and prioritize accordingly
- Analytical thinker, you’re able to run reports and identify patterns through data, and present this data to senior management in a way that enables decision-making
- Not afraid to roll up your sleeves, while keeping an eye out for opportunities to make an existing process more efficient or level up the way we do things to a higher standard
- An eye for detail and a knack for fast but precise work
- You are a positive, process oriented, relationship developing machine. You love to make the lives of people easier!
What the job involves
- Clutch is looking for a Director of People Operations to join the growing People Operations team
- At Clutch, you have the opportunity to work in an environment in which People Operations has a seat at the table and the business truly values strategic human resources partnership and results
- You will touch upon all foundational areas of HR from talent acquisition, compensation and benefits, training and development, engagement and retention, workforce planning, HR compliance, workplace safety, and payroll administration, but you will also be given the exciting opportunity to zoom out to re-examine, formalize, and build Clutch’s HR practices from scratch
- Own, develop, and iterate on policies and processes to ensure a best-in-class employee experience
- Act as a trusted advisor on policies and processes, ensuring the smooth day-to-day operations that keep Clutch running effectively
- Lead recruiting activities, including owning the full cycle for senior-level positions
- Use metrics to assist leadership in workforce planning, compensation, and total rewards review
- Oversee HRIS, benefits, and payroll administration, ensuring accuracy, compliance, and efficiency
- Administer hourly and salary payroll with oversight and review from the Head of Finance
- Research statutory obligations and best-in-class HR practices to provide actionable guidance to leadership
- Conduct workplace investigations, handle grievances, and manage arbitrations as needed
- Lead the semi-annual and annual review processes, using compensation data to benchmark and level roles within teams, ensuring internal equity and competitiveness in the market
- Plan and execute exceptional employee onboarding and offboarding experiences, ensuring seamless transitions
- This is a full-time in-office position - you will be splitting your time between our downtown HQ at 60 Adelaide Street East and our Etobicoke production facility at 223 Evans Avenue
Our take
Buying used cars is notoriously something of a minefield - but used car sales platform Clutch is making big strides to sweep away the risk. The marketplace lists certified vehicles for users to shop, and have home delivered, along with a full carfax, insurance, warranty, and optional financing.
The used car sales market has been undergoing something of a digital overhaul in recent years, with a flurry of used car marketplaces cropping up to offer similar services. Canada, however, remains relatively non-competitive compared with the U.S. and Europe. This means Clutch has the luxury of importing a tried-and-tested model into a relatively spacious market.
Clutch will, however, have to face off with close competitor Canada Drives. The two companies enjoy comparable levels of funding and are currently the top competitors in Canada’s used car market. With this market hotting up significantly, Clutch will need to tread carefully to ensure they come out on top.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Jul 2024
$7.2m
LATE VC
Nov 2021
$71.6m
SERIES B
Total funding: $100.2m
Company benefits
- Learning stipend for growth & development
- Flexible & unlimited time off
- Health & dental benefits from day one
Company values
- Deliver incredible: We produce high-quality work and strive to net new standard
- Embrace challenges: We appreciate that ambiguity and change are needed to innovate
- Promote autonomy: We constantly encourage initiative, creativity, an good judgment
- Look for the assist: We always strive to set each other up for long term success
Company HQ
Downtown Yonge East, Toronto, ON
Articles
Leadership
Stephen Seibel
(COO)Previously an investment banking analyst at Moelis & Company, before moving on to serve as a partner at Camvber Media.
Salary benchmarks
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