IT Support Technician, OpenTable
Help Desk
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Are you an IT enthusiast who loves new technologies and gadgets? Do you genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills?
- Our ideal candidate is a self-motivated individual with a broad technical skill set and a passion for delivering world-class customer service
- This candidate should be very adaptable and ready to work in a fast-paced, global enterprise environment
- Additionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process-related issues in a complex environment
- You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems. You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations
- PC and Mac hardware/software support
- Computer system security & compliance policies
- ITSM and Service Desk management concepts
- Experience supporting GSuite & Office 365
- Experience with workflow tools such as Zapier, Workato, or similar for integration and automation
- In-depth knowledge of identity access management (Okta)
- Scripting experience (bash, PowerShell, Python, etc.)
- Audio/visual hardware and software support
- IOS and Android mobile device support
- Network troubleshooting experience
- Computer security and threat protection concepts
- Basic project management concepts
- Collaborative attitude - team player
- Patient, positive, and supportive attitude
- Exceptional written and verbal communication skills
- Flexibility and ability to multitask in a fast-paced environment
What the job involves
- Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture
- OpenTable is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called TechTable. This person will serve as the escalation point for the TechTable team and resolve complex technical problems related to hardware, software, and access. They’ll also lead IT projects and become a subject matter expert on internal tools and systems
- Things move quickly, so you’ll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done
- Provide a wide range of technical support to end users through chat, email, and remote support
- Lead internal IT projects
- Identify service automation opportunities
- Systems administration (Okta, Azure/Intune, Jamf, and others)
- Support corporate office systems and teams
- Manage and support Telcomm/Video Conference services
- Test and configure end-user hardware and software
- Support employee onboarding and offboarding
- Create, curate, and revise knowledge base documentation & company-wide technical communications
- Manage your ticket queue with SLAs in mind
Salary benchmarks
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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