Customer Success Manager, Red Canary
Mid Market
$97.9-112k
SaaS threat detection and security operations
Be an early applicant
SaaS threat detection and security operations
201-500 employees
Be an early applicant
$97.9-112k
201-500 employees
Company mission
To make security stronger, safer, and more comprehensive.
Role
Who you are
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role at a Saas cybersecurity company
- Solid understanding of cybersecurity concepts, technologies, and industry trends (e.g., endpoint security, network security, cloud security, SIEM, threat intelligence, incident response)
- Experience working with customers larger than 1000 employees and greater than $100,000 in annual recurring revenue
- Proven ability to build and maintain strong customer relationships, fostering trust and rapport
- Excellent communication, presentation, and interpersonal skills
- Strong problem-solving and analytical abilities
- Proactive and self-motivated with a strong sense of ownership and accountability
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
- Exceptional organizational skills
- Proficiency with Salesforce, Atlassian products, and Zendesk a plus
What the job involves
- Your mission is to empower our customers to continuously improve their security outcomes, so that they can make their greatest impact
- Customer Success Managers are responsible for driving customer satisfaction, retention, and growth by building strong relationships, ensuring product adoption and providing ongoing assistance
- They act as a trusted advisor, helping customers achieve their cybersecurity goals and maximize the value of their investment
- You will develop great relationships, and help customers unlock the power of Red Canary
- Develop and maintain strong, positive relationships with a portfolio of midmarket customers, serving as their primary point of contact and advocate within Red Canary
- Guide customers through the post-sales journey, including onboarding, solution implementation, and initial adoption, ensuring a seamless and positive experience
- Proactively engage with customers to understand their evolving business needs and security challenges, demonstrating how our solutions can help them achieve their goals and realize maximum value
- Partner with sales on customer renewals and identify opportunities for upsell and cross-sell of additional products and services. Partner with sales to execute on expansion opportunities
- Monitor customer health metrics, identify potential risks, and proactively intervene to address issues and ensure customer satisfaction
- Maintain a deep understanding of Red Canary's product portfolio, features, and roadmap, effectively communicating their value to customers
- Champion customer needs internally, collaborating with product, engineering, support, and sales teams to ensure a unified and positive customer experience
- Share best practices, provide ongoing education, and offer strategic guidance to customers on optimizing their use of our cybersecurity solutions
- Collect and synthesize customer feedback to inform product development and service improvements
- Conduct regular executive business reviews to ensure continued value realization and retention
- Deliver against quarterly OKRs and KPI targets
Application process
- The application deadline is June 27th, 2025
Our take
Red Canary is a leading provider of managed detection and response (MDR) services, dedicated to protecting organizations from threats across cloud workloads, identities, SaaS applications, networks and endpoints. The company offers advanced threat intelligence and 24/7 monitoring to help security teams reduce risks and respond effectively.
Recently the company introduced new features and updates to further enhance its services. The company expanded support to Amazon Web Services, Microsoft Azure, and Google Cloud Platform, and partnered with clients to modernize Security Operations Centers using Microsoft Sentinel, demonstrating Red Canary's commitment to improving security operations and maximizing existing security investments.
Red Canary's success is evident from its impressive client base and industry recognition. Protecting over 2.5M endpoints with a 99% threat accuracy and maintaining a customer satisfaction rating of around 99%. The company now plans to expand its impact to reach over 150,000 professionals through educational initiatives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$81m
SERIES C
Apr 2019
$34m
EARLY VC
Total funding: $129.9m
Company benefits
- Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
- All new hires are eligible for benefits as of their first day
- Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
- Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US
- Full base pay to bond/care for your new child
Company HQ
Union Station, Denver, CO
Leadership
Brian Beyer
(CEO)Having studied at Purdue University, they worked as a Software Development Lead at Northrop Grumman and Solidyn for almost 4 years. They left Kyrus Technology in January 2014 to co-found Red Canary.
Chris Rothe
(CTO)They started their career as an IT Specialist, before spending over 3 years at Lockheed Martin as a Software Engineer and VP of Technology at Soidyn Solutions. Following 9 months at Kyrus, they co-founded Red Canary in January 2014.
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