Help Desk Partner Onboarding Manager, Pax8
$60-75k
Marketplace for cloud-based business solutions
Be an early applicant
Marketplace for cloud-based business solutions
1001+ employees
Be an early applicant
$60-75k
1001+ employees
Company mission
To be the world’s favourite marketplace for technology professionals to buy cloud products.
Role
Who you are
- At least five (5) years of experience in a similar role
- PSA experience- ConnectWise, Autotask, Syncro, Kaseya and Jira
- Documentation management experience within IT Glue or equivalent
- RMM experience- Datto, Syncro, ConnectWise or equivalent
- Experience with Partner/Client facing engagement and communication
- Ability to anticipate and balance the needs of multiple stakeholders
- Ability to apply knowledge of business and the marketplace to advance the organization's goals
- Ability to build partnerships and work collaboratively with others to meet shared objectives
- Ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement
- Ability to adapt approach and demeanor in real time to match the shifting demands of different situations
- B.A./B.S. in related field or equivalent work experience
- Microsoft or CCP certification preferred
What the job involves
- The Help Desk Partner Onboarding Manager onboards all new partners and clients into our End User Help Desk Program
- They communicate with partners during the initial onboarding period
- The manager supports the discovery and documentation of the partner/client environment
- They own the entire onboarding process and continually strives to refine this process through automation and documentation
- Manage partner/client onboarding process
- Implement internal documentation strategy and manage existing documents
- Handle communications and manage relationship with existing partners
- Train new hires and existing Help Desk Technicians
- Handle escalations from Help Desk Technicians
Application process
- Expected Closing Date: 05/30/2025
- Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed
Our take
Cloud computing facilitates access to software products without having the computer power required to use them, presenting great opportunities for enterprises to benefit from cutting-edge software. However, managing subscriptions to cloud products can be a convoluted process unique to each software product, presenting the need for a unified accessibility solution.
Pax8 provides an online marketplace for cloud-based software, allowing businesses to order, bill, manage, and provision cloud products within a single place. The marketplace contains a curated catalogue of cloud providers, a license management dashboard, demo infrastructure and tools for billing and invoicing, ultimately ensuring that users do not need to navigate outside the platform to manage their cloud software inventory.
Whilst many of the services provided by Pax8 are already included in cloud software applications, the company has made the smart move of partnering with software providers such as Bam Boom Cloud to unify all management tools into a single platform. By ensuring companies can browse, purchase, and manage cloud solutions within the marketplace, the company aims to increase accessibility and minimise complexities associated with cloud computing.
Steph
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$185m
LATE VC
Jan 2021
$96m
LATE VC
Total funding: $336m
Company benefits
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Company HQ
Bristol, UK
Leadership
John Street
(CEO)Experience as CEO, Chairman and Founder of MX Logic from 2002 to 2009. CEO and Chairman of MSBiotec from 2009 to 2018.
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