Customer Success Manager, People Data Labs

$130k

OTE

$100k

BASE

Mid and Senior level

Remote from US

Data partner for data science and engineering teams

Be an early applicant

Data partner for data science and engineering teams

101-200 employees

B2BData storageAnalyticsSaaSAPIData Sharing

Be an early applicant

$130k

OTE

$100k

BASE

Mid and Senior level

Remote from US

101-200 employees

B2BData storageAnalyticsSaaSAPIData Sharing

Company mission

To empower engineers, product developers, and data scientists with the data they need to power innovation and provide better and more comprehensive results for their end-users, and transparency is a huge part of that mission.

Job

Company

Role

Who you are

We are looking for individuals who can balance extreme ownership with a “one-team, one-dream” mindset
Experience with a more technical product or one with a significant API component will give you a leg up
We’re particularly interested in CSM candidates with varied backgrounds and broad skill sets
You are excited to be at a startup
You see yourself as the CEO of your book of business
You immerse yourself in the customer’s world
You are interested in how people use data to innovate
You leverage a consultative approach with your customers
You are an excellent storyteller
You’ve directly negotiated and closed renewals
You’ve supported a technical product or API product
You’ve been a CSM for 3-5+ years

What the job involves

Our customers are trying to solve complex problems and we only help them achieve their goals as a team
Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
Negotiate and close customer contract renewals
Work jointly with Solutions Engineers, Data Consultants (AEs), to deliver the best customer experience possible
Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
Develop trusted advisor relationships with each of your customers, through your knowledge of their goals with data
Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes

Our take

The increasing appetite of businesses to gain a competitive advantage over the competition from the use of data, coupled with the challenges of managing an increasingly complex and heterogeneous data landscape, has created the right conditions for the DaaS market to grow rapidly.

People Data Labs builds APIs that enable developers, engineers, and data scientists to build data-driven products using B2B data records. Their data powers internal and customer-facing digital products that can drive revenue and increase efficiency, and is used by enterprise businesses as well as tech start-ups. Their clients include Kleiner Perkins, BreezyHR, SugarCRM, 6Sense, Lunchclub, and Gem.

People Data Labs is focused on hiring engineering and product professionals as part of an ongoing push into critical verticals. This includes offerings in the fintech space, where they plan to expand their data products to support fraud detection, risk mitigation, and insurance underwriting. The company also plan to expand their offerings in firmographic data via insights and company data products for investment research, sales planning, and investor due diligence.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

43% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 5 rounds)

Nov 2021

$45m

SERIES B

Oct 2018

$7m

SERIES A

Total funding: $55.3m

Company benefits

Stock
Unlimited paid time off
Medical, dental, & vision insurance
Health, fitness, and office stipends
The permanent ability to work wherever and however you want

Company HQ

South Beach, San Francisco, CA

Leadership

Sean Thorne

(CEO)

Co-founded Hallspot in 2012, and People Data Labs in 2015.

Henry Nevue

(President)

Co-founded People Data Labs in 2015.

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