Customer Success Manager, Leap Tools
SMB, North America
CA$45-65k
AR visualisation platform
Be an early applicant
AR visualisation platform
101-200 employees
Be an early applicant
CA$45-65k
101-200 employees
Company mission
To revolutionise the retail experience and advance the frontiers of computer vision technology.
Role
Who you are
- You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor
- You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big
- You have at least 1-2 years of experience in a B2B Customer Success role
- Direct experience managing a book of business
- You can quickly get familiar with and prioritize technically complex processes and tasks
- You are professional and comfortable engaging C-suite executives
- You can manage tight deadlines
- You are comfortable using Google Workspace and Salesforce
- You have excellent communication skills, both written and verbal
- You are well-organized and able to manage multiple competing priorities at all times
- Experience in SaaS is mandatory
- English language proficiency
- Bonus: Fluency in French or Spanish
What the job involves
- Manage the post-onboarding customer lifecycle for a book of SMB customers
- Be responsible for key metrics such as Customer Health, Retention, and Expansion
- Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
- Engage and share learnings across the wider Customer Success team
- Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
- Maintain impeccable records in Customer Success software
- Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
- Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers
Application process
- Now: You upload your resume and complete a brief questionnaire
- Step 1: We arrange a video call with you to assess your abilities
- Step 2: Complete a take-home assessment
- Step 3: You attend the second video interview soon after
- Step 4: You attend a third interview
- Step 5: You meet one of the Founders
- Step 6: You receive an offer
Our take
Leap Tools is an AR visualisation platform that helps retail customers visualise the products they want to buy within their own homes. Using augmented reality, it purports to increase eCommerce conversion rates by five times and increase web transactions by 10%.
Through its visualisation app Roomvo, Leap Tools can show what products - mainly homeware and furniture - will look like alongside people's other possessions. The idea is to turn potential customers into real customers because they don't have to rely on their imagination.
This simple solution solves a leading problem in eCommerce at a time when the majority of all shopping journeys begin, if not end, online. Leap Tools made its way onto Deloitte’s Fast 500 and Fast 50 for Canada in 2022, indicating a real interest in the product visualization software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
Yorkville, Toronto, ON
Leadership
Pawel Rajszel
(CEO)Also Co-Founder of Roomvo app.
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