Staff Product Manager, Twilio

• If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• We encourage everyone who meets the required qualifications to apply
• Minimum of 6 years of experience in product management in SaaS, IaaS or PaaS
• Proven track record managing complex systems: experience managing core workflows and complex state-management systems
• Technical Acumen: Ability to partner deeply with Engineering to understand technical requirements, navigate complex system architectures, and resolve cross-team dependencies
• Data-Driven Decision Making: Command of analytical thinking skills with the ability to use product analytics and quantitative data to monitor metrics, drive decisions, and measure outcomes
• Stakeholder Management & Collaboration: Excellent communication and cross-team collaboration skills, with a demonstrated ability to align and influence Engineering, Design, and compliance stakeholders
• Execution & Dealing with Ambiguity: Initiative, ownership, and accountability to break down complex problems, build clear roadmaps, and ruthlessly prioritize competing features in a fast-paced environment
• Bachelor’s in Computer Science, Engineering, or equivalent practical experience
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings

Desirable

• Join the team as Twilio’s next Staff Product Manager - Sender Onboarding
• This position is needed to lead core provisioning and management for Twilio's sender onboarding
• You will own user-facing sender administration and the orchestration needed to route customers through required setup and compliance steps across various lifecycle stages
• Your goal is to simplify sender selection, provisioning, and management to protect our communication foundation
• You will improve a disjointed journey with a unified experience using intelligent state management, intent-based routing, and proactive nudges
• You will also scale provisioning for high-volume growth by improving the sender recommender to help customers expand internationally, alongside delivering robust bulk purchasing and auto-scaling mechanisms
• Ultimately, you will simplify sender complexity for all new and existing customers
• Own and optimize core purchase workflows, including the sender recommendation experience, exclusive number provisioning, and essential workflows like porting and hosting to ensure a seamless acquisition process
• Drive platform orchestration to ensure a unified experience by overseeing cross-console ingress and egress, managing complex checklist state management, and utilizing proactive nudges and intent-based routing to abstract away disjointed configuration steps and seamlessly guide customers to their desired outcomes
• Lead cross-functional execution by partnering deeply with Engineering, Design, and KYC Product Managers to embed compliance initiatives, integrated intake forms, and autoregistration processes directly into the customer journey
• Drive data-driven decision making by utilizing product analytics and building dashboards to monitor funnel health, track rigorous metrics and identify points of friction
• Manage core product management duties, including end-to-end roadmap planning, ruthlessly prioritizing competing features, resolving cross-team dependencies, and aligning internal stakeholders on your product vision and strategy