Service Desk Technician, Mollie
More information about location
Payment service provider
Open for applications
Payment service provider
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To make payments and money management effortless for every business in Europe.
Role
Who you are
- IT Customer support background with 2 -4 years of service desk technical experience
- Advanced level of thorough technical troubleshooting of AV, Apple/iOS, Network, Software, MDM (Kandji/JAMF PRO)
- Administering Enterprise applications such as GSuite, Office365, Slack etc
- Impeccable technical documentation and KB writing skills
- Experience with JIRA or other service management systems
- Customer first mindset
- Ability to solve technical problems within all areas of the support portfolio
- Work independently and organised, with the ability to prioritise a busy workload
- Ability to collaborate with cross-functional team members that are dependencies to meet the customers need
What the job involves
- In order to maintain the current level of support, we are looking for someone who can help in the Service Desk team to manage our workplaces and help all Mollies with their complex incidents, problems and requests
- Providing skilled support in the analysis, troubleshooting, resolution, documentation of IT issues (networking, hardware, software, and related IT services)
- Skilled support to all 700+ Mollies: Apple oriented for most, cross-platform skills desired (Windows etc.)
- In the daily operations you’ll play a key role in the delivery of a brilliant service and first class technical support to all Mollie employees
- Be the first line of support and escalate where needed to the wider team to solve technical problems within all areas of the support portfolio
- Setting up new workplaces for new colleagues
- Driving improvements, taking part in projects and continuous service improvement
Our take
Mollie, an Amsterdam-based startup, enables businesses to integrate payment methods into websites or apps via an API, improving upon the difficult options offered by traditional banks. Focused on the SMB market, Mollie serves over 120,000 businesses, including Deliveroo, Unicef, and Acer.
Recent funding supported international expansion and the launch of Mollie Capital in the UK, providing SME merchants quick and flexible funding up to £250,000. This service has already provided over €50 million in loans to more than 5,000 SMEs in Europe.
In 2023, Mollie reported a 36% increase in net revenue to €99 million, driven by larger customers and new products. Operational costs fell by 30% due to AI-driven efficiencies and the launch of MollieGPT for customer support. With continued international expansion and innovative products, Mollie aims to simplify financial processes for businesses of all sizes.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
76% employee growth in 12 months
Company
Employee endorsements
Career progression
"The paths for progression are clear at Mollie. If you want to grow in a specific area or as a manager, there is scope to do so. Because the company..."
Funding (last 2 of 3 rounds)
Jun 2021
$700.4m
SERIES C
Sep 2020
$106m
SERIES B
Total funding: $832.8m
Company benefits
- Noise cancelling headphones
- MacBook
- Birthday off
- Complimentary baby days
- 20 days working from abroad
- 25 holiday days
- Commute reimbursement
- Work from home budget
- Bike lease plan
- Internet allowance
- In-office lunch
- Wellbeing program
- Pension contribution
- Health insurance
- Bonus scheme
- Equity plans
- Referral bonus
- Learning platform
- Mentor program
Company values
- Be loved: We genuinely seek out what’s best for our customers, partners, and people. We treat everyone with respect
- Be bold: We do things because they are the right things to do. We have the courage to take risks and challenge the status quo. We always strive to be the best version of ourselves
- Be authentic: We take pride in being our true selves. We believe that every person matters. We dare to make tough decisions and know that small things can make a big difference
Company HQ
Grachtengordel-West, Amsterdam, Netherlands
Articles
Leadership
Koen Köppen
(CEO, not founder)Previously worked at Klarna in roles including Director of Global Solutions, VP of Product, and CTO.
Salary benchmarks
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