Bilingual Customer Support Expert, Sage
CA$50-60k
+ Bonus/Incentive Program
3+ days a week in office
Business management software
Be an early applicant
Business management software
1001+ employees
Be an early applicant
CA$50-60k
+ Bonus/Incentive Program
3+ days a week in office
1001+ employees
Company mission
To knock down barriers so everyone can thrive, starting with the millions of small and medium-sized businesses served by us, our partners, and accountants.
Role
Who you are
- Bilingual - French/English a mus
- Experience of working within a customer services role
- Being able to listen, react and ask open questions real time on a call
- Proficiency in English language, verbal and written
- Proficiency in French language, verbal and written
Desirable
- Experience of Sage products and services
- Experience of working with operating systems
- Experience of working with computerized applications and PC’s
What the job involves
- This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services
- Technical support is truly that, you’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development
- To take control of a call, deliver a structured solution with clear steps for our customers to follow that resolve queries on first contact
- To understand the customers business and by doing so generate leads for our sales department by recommending alternative or additional products/services that could save the customer money and time
- To be collaborative – You’ll huddle each day to talk discuss performance, key messages, problems standing in your way and take actions
- Ensure excellent customer service and call standards are delivered at all times
- Put customers first, develop questioning techniques to gather information from customers, gain a true understanding of their business
- Consistently develop own and colleagues knowledge using Sage Learning, Team Managers and Coaches to support development
- Be innovative – Sage is a technology led business, understand our technology, engage with it and become part of the journey
- Develop and demonstrate a comprehensive understanding of all Sage products and services (which is vast, so knowledge is developed over time)
Our take
The global business landscape is undergoing rapid digital transformation, where automated operations are becoming increasingly common across various teams and practices. However, smaller companies have often lagged behind in adopting these new technologies. Sage, the market leader in accounting, financial, HR, and payroll solutions for small and medium-sized businesses, is bridging this gap by providing access to business innovations for companies of all sizes.
Founded in 1981, Sage initially developed software for its own company, pioneering automation in print estimates and basic accounting processes. Since then, the company has expanded its offerings, introducing automation to a wide range of operations. Today, Sage offers a diverse portfolio of cloud-based products, including Sage Intacct for financial management in mid-sized businesses and SageHR for enhancing connections between companies and their staff.
Throughout its history, Sage has consistently delivered innovative solutions to its clients and has earned a place in the prestigious FTSE 100 index. Recently, the company has shifted its focus towards strategic acquisitions and partnerships with other technology leaders to enhance its product offerings. One notable acquisition is Spherics, a carbon accounting solution, which will aid SMEs in their journey towards achieving net-zero carbon emissions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- 100% paid premiums for health, dental, and vision coverage
- RRSP contribution match (100% up to 4%)
- 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days)
- 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after the hire date
- Sage Wellness Rewards Program (annual fitness reimbursement)
- Library of on-demand career development options and ongoing training offerings
Company HQ
Newcastle upon Tyne, UK
Leadership
Steve Hare
(CEO)Former Partner with Apax Partners. Experience as CFO at Invensys and two other companies. Joined Sage in 2014 as Group CFO before becoming CEO in 2018.
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