Product Operations Manager, Canary Technologies
AI Voice
$145-195k
A performance-based bonus paid quarterly
Providing hospitality technology
Be an early applicant
Providing hospitality technology
201-500 employees
Be an early applicant
$145-195k
A performance-based bonus paid quarterly
201-500 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- 3+ years in product operations, technical program management, strategy & operations, consulting, or a related role — ideally in B2B SaaS
- Track record of owning complex launches and rollouts end-to-end, coordinating across Product, Engineering, and GTM
- Data-driven, with SQL skills and hands-on experience designing experiments, defining KPIs, and building dashboards in BI/analytics tools
- Strong program management skills — comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done
- Excellent communicator who can work with both technical and non-technical audiences and build alignment; bias for action in a fast-paced, high-growth environment
- Bonus: APIs/scripting and a tinkerer's instinct; experience in hospitality tech or telephony/voice/communications products
What the job involves
- As Product Operations Manager, Voice, you'll help the Voice product team turn roadmap into rollouts that work well for hotels
- You'll support how new capabilities reach properties, help drive adoption once they're live, run experiments to understand what's working, and own the metrics that show the impact while working closely across Product, Engineering, and Go-To-Market
- If you enjoy being the person who keeps a product team running smoothly and makes the product a little better every cycle, you'll fit right in
- Coordinate end-to-end rollout and go-live for Voice AI — launch readiness, run-of-show, and alignment across Product, Engineering, CS, and GTM
- Drive adoption, not just go-live: make sure new capabilities land with customers and deliver the efficiency, revenue, and guest-experience gains they're built for
- Run the feedback loop between the field and engineering to bring them into the roadmap
- Run experiments — A/B tests, phased rollouts, pilots, and early access programs — to validate what works before scaling
- Own the measurement framework for Voice: define the KPIs that matter and maintain the dashboards the team relies on
- Partner with Go-To-Market to make each rollout better than the last through process improvements and AI-enabled workflows
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
Financial District, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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